Remote Customer Care Specialist - Flexible, Growth Path

Medium; Burlington (CA); Remote; USD 42,000 - 72,000; Full time

Benefits offered by this job

Remote work

Flexible schedule

Leads provided

Training & mentorship

Career advancement

Tech resources

Collaborative team

Job summary

Medium is seeking self-motivated professionals for a fully remote role focused on guiding clients through benefit options. You will meet virtually with interested clients, assess their needs, and support enrollment with care and professionalism.

The position offers 100% remote work, a flexible schedule, provided leads (no cold calling), comprehensive training, and growth opportunities based on performance within a collaborative team. Prior CS or sales experience is helpful but not required.

Qualifications

• Self-motivated and goal-oriented
• Coachable and eager to learn
• Strong communicators who enjoy helping others
• Dependable, professional, and organized

Responsibilities

• Meet virtually with clients who have expressed interest in learning about available benefit options
• Understand each client's needs and provide personalized guidance
• Assist clients through the enrollment process with professionalism and care
• Build lasting relationships by delivering exceptional customer service

Skills

Self-motivated

Goal oriented

Strong communication

Independent remote worker

Job description

Medium is seeking self-motivated professionals for a fully remote role focused on guiding clients through benefit options. You will meet virtually with interested clients, assess their needs, and support enrollment with care and professionalism.

The position offers 100% remote work, a flexible schedule, provided leads (no cold calling), comprehensive training, and growth opportunities based on performance within a collaborative team. Prior CS or sales experience is helpful but not required.