Remote Customer Care Specialist

American Income Life; United States; Remote; USD 40,000 - 95,000; Full time

Benefits offered by this job

100% remote

Job summary

AO Globe Life has always prioritized service to its members and veterans, now offering a fully remote role across the United States. This position welcomes recent graduates in business, marketing, or communications and provides extensive training, mentorship, and a clear path for advancement through a culture focused on people, not just numbers.

You will guide clients through supplemental benefit options, support enrollment end-to-end, and foster long-term relationships while maintaining

Qualifications

• A heart for helping people and supporting a purpose-driven mission.
• Strong communication and interpersonal skills.
• Reliable internet and a Windows laptop/PC with webcam.
• A self-starter mindset with strong organizational skills.
• Customer service or consultative background a plus, not required.
• Confident in virtual meetings and familiar with digital tools.
• Willingness and ability to obtain required state licensing, if applicable.
• Work authorization in the United States.

Responsibilities

• Walk individuals and families through personalized supplemental benefit options
• Support the enrollment process from start to finish with professionalism
• Prioritize high-quality, client-focused interactions
• Build strong, long-term client relationships
• Take part in continued mentorship and team development
• Maintain organized, accurate digital records and follow-up communication
• Meet with clients virtually over Zoom to discuss their needs

Skills

Strong communication

Interpersonal skills

Self-motivated

Remote work

Job description

If you’re looking to build a career with purpose, AO Globe Life is hiring to join our fully remote team. This is a strong fit for recent or soon-to-be graduates in business, marketing, or communications, as well as anyone who thrives in a service-first, people-centered role. Full training, inbound client interest, and structured mentorship give you everything you need to grow from anywhere in the U.S.

What You’ll Do

• Walk individuals and families through personalized supplemental benefit options
• Support the enrollment process from start to finish with professionalism
• Prioritize high-quality, client-focused interactions
• Build strong, long-term client relationships
• Take part in continued mentorship and team development
• Maintain organized, accurate digital records and follow-up communication
• Meet with clients virtually over Zoom to discuss their needs

What You Bring

• A heart for helping people and supporting a purpose-driven mission
• Strong communication and interpersonal skills
• Reliable internet and a Windows laptop/PC with webcam
• A self-starter mindset with strong organizational skills
• Customer service or consultative background a plus, not required
• Confident in virtual meetings and familiar with digital tools
• Willingness and ability to obtain required state licensing, if applicable
• Work authorization in the United States

Why You’ll Love It Here

• Opportunities for renewal-based income growth
• Full training and licensing provided
• Weekly performance-based pay
• Equity opportunity (3%) for qualifying team members
• A team culture built around people, not just numbers
• A clear path toward leadership roles
• Monthly and quarterly performance bonuses
• Inbound leads only — no cold calling
• 100% remote with flexible hours

About Us

AO Globe Life has proudly served union members, credit union clients, and veterans for more than 70 years with supplemental benefits designed to protect working families. As a remote-first company, we prioritize integrity, flexibility, and empowering our team members in their careers.

Important Information About This Opportunity

This is a 100% remote, independent contractor opportunity with American Income Life / Globe Life. Compensation is commission-based and performance-driven; this is not an hourly or salaried position.

Candidates selected to move forward should be prepared to:

• Be at least 18 years of age and legally eligible to work in the United States
• Provide their own computer/laptop, webcam, reliable high-speed internet, and professional remote workspace
• Complete required training and participate in virtual meetings
• Obtain the appropriate state Life & Health Insurance License before conducting licensed insurance activities
• Complete applicable pre-licensing coursework, examinations, and state licensing requirements at the candidate’s expense

No prior insurance experience is required. Training, mentorship, licensing guidance, and ongoing professional development are provided.

This opportunity is best suited for individuals who are self-motivated, coachable, comfortable working independently, and interested in a performance-based career with opportunities for professional growth and advancement.

American Income Life / Globe Life is committed to providing equal opportunity without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other characteristics protected by applicable law.

Specific licensing requirements, fees, compensation, and contractor terms may vary by state and will be reviewed with candidates during the hiring and onboarding process.