Online Member Support Specialist

AIL; United States; Remote; USD 23,000 - 114,000; Full time

Benefits offered by this job

Bonuses paid monthly and quarterly

100% remote with flexible hours

Growing income through renewals

3% equity opportunity for qualifying…

Weekly pay based on performance

Full training and licensing provided

Leadership development path

Job summary

AO Globe Life is hiring for a 100% remote role that supports clients with supplemental benefits. This entry-level friendly position is ideal for graduates in business, marketing, or communications, with full training and mentorship.

You will guide clients through enrollment, conduct virtual consultations, and build long-term relationships. Compensation is commission-based with weekly pay, plus benefits like ongoing leadership paths and licensing support.

Qualifications

• Customer service or consultative experience preferred, not required
• Comfortable in virtual meetings and using digital tools
• Excellent interpersonal and communication abilities
• A heart for helping people and supporting a purpose-driven mission
• Reliable internet connection and Windows-based laptop or PC with webcam
• Willingness and ability to obtain required state licensing, if applicable
• A self-starter mindset with strong organizational skills
• Eligible to work in the United States

Responsibilities

• Help clients explore supplemental benefit options tailored to their needs
• Prioritize high-quality, client-focused interactions
• Support clients throughout the enrollment process with clarity and professionalism
• Hold client consultations virtually using Zoom
• Cultivate long-term client relationships
• Grow through ongoing mentorship and professional development
• Maintain accurate digital documentation and manage follow-up communication

Skills

Customer service

Virtual meetings

Interpersonal communication

Licensing readiness

Work eligibility

Self-motivated

Organizational skills

Remote work

Job description

Looking for a remote career with real purpose? AO Globe Life is hiring to join our mission-driven, fully remote team. This opportunity is well suited to new or upcoming graduates in business, marketing, or communications—or anyone who enjoys a service-focused, people-first role. Backed by full training, inbound client interest, and a dedicated mentorship program, you can build a lasting career anywhere in the U.S.

Key Responsibilities

• Help clients explore supplemental benefit options tailored to their needs
• Prioritize high-quality, client-focused interactions
• Support clients throughout the enrollment process with clarity and professionalism
• Hold client consultations virtually using Zoom
• Cultivate long-term client relationships
• Grow through ongoing mentorship and professional development
• Maintain accurate digital documentation and manage follow-up communication

Qualifications

• Customer service or consultative experience preferred, not required
• Comfortable in virtual meetings and using digital tools
• Excellent interpersonal and communication abilities
• A heart for helping people and supporting a purpose-driven mission
• Reliable internet connection and Windows-based laptop or PC with webcam
• Willingness and ability to obtain required state licensing, if applicable
• A self-starter mindset with strong organizational skills
• Eligible to work in the United States

What We Offer

• Bonuses paid monthly and quarterly
• Supportive, people-first team culture
• A real path into leadership
• 100% remote with flexible hours
• Growing income through renewals
• 3% equity opportunity for qualifying team members
• Weekly pay based on performance
• No cold outreach — leads are inbound
• Full training and licensing provided

About AO Globe Life

For 70-plus years, AO Globe Life has supported union members, credit union clients, and veterans nationwide through supplemental benefits that protect working families. As a remote-first organization, integrity, flexibility, and empowering our people are at the center of everything we do.

Important Information About This Opportunity

This is a 100% remote, independent contractor opportunity with American Income Life / Globe Life. Compensation is commission-based and performance-driven; this is not an hourly or salaried position.

Candidates selected to move forward should be prepared to:

• Be at least 18 years of age and legally eligible to work in the United States
• Provide their own computer/laptop, webcam, reliable high-speed internet, and professional remote workspace
• Complete required training and participate in virtual meetings
• Obtain the appropriate state Life & Health Insurance License before conducting licensed insurance activities
• Complete applicable pre-licensing coursework, examinations, and state licensing requirements at the candidate’s expense

No prior insurance experience is required. Training, mentorship, licensing guidance, and ongoing professional development are provided.

This opportunity is best suited for individuals who are self-motivated, coachable, comfortable working independently, and interested in a performance-based career with opportunities for professional growth and advancement.

American Income Life / Globe Life is committed to providing equal opportunity without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other characteristics protected by applicable law.

Specific licensing requirements, fees, compensation, and contractor terms may vary by state and will be reviewed with candidates during the hiring and onboarding process.