Remote Customer Care Specialist

AIL; Cleveland (OH); Remote; USD 25,000 - 60,000; Full time

Benefits offered by this job

Equity opportunities

Remote work

Licensing provided

Weekly pay

Mentorship

Career growth

Job summary

American Income Life / Globe Life is hiring for a 100% remote, independent contractor role. You will guide individuals through supplemental benefit options and support enrollment end-to-end, using Zoom for virtual meetings. Training, licensing guidance, and ongoing professional development are provided.

The position emphasizes a service-driven, client-centered approach with performance-based compensation and opportunities for income growth in a flexible, remote environment.

Qualifications

• Strong communication and interpersonal skills.
• Self-motivated and organized in a remote setting.
• Willingness to obtain required state licensing where applicable.
• Access to reliable internet and a Windows laptop/PC with webcam.

Responsibilities

• Walk individuals through supplemental benefit options.
• Support the enrollment process from start to finish with professionalism.
• Maintain organized digital records and follow-up communications.
• Meet with clients virtually over Zoom to discuss needs.
• Build long-term client relationships and participate in mentorship.

Skills

Communication skills

Interpersonal skills

Self-starter

Remote work readiness

Licensing willingness

Internet and hardware

Customer service background

Zoom proficiency

Tools

Zoom

Job description

If you’re looking to build a career with purpose, AO Globe Life is hiring to join our fully remote team. This is a strong fit for recent or soon-to-be graduates in business, marketing, or communications, as well as anyone who thrives in a service-first, people-centered role. Full training, inbound client interest, and structured mentorship give you everything you need to grow from anywhere in the U.S.

What You'll Do

• Walk individuals and families through personalized supplemental benefit options
• Support the enrollment process from start to finish with professionalism
• Prioritize high-quality, client-focused interactions
• Build strong, long-term client relationships
• Take part in continued mentorship and team development
• Maintain organized, accurate digital records and follow-up communication
• Meet with clients virtually over Zoom to discuss their needs

What You Bring

• A heart for helping people and supporting a purpose-driven mission
• Strong communication and interpersonal skills
• Reliable internet and a Windows laptop/PC with webcam
• A self-starter mindset with strong organizational skills
• Customer service or consultative background a plus, not required
• Confident in virtual meetings and familiar with digital tools
• Willingness and ability to obtain required state licensing, if applicable
• Work authorization in the United States

Why You'll Love It Here

• Opportunities for renewal-based income growth
• Full training and licensing provided
• Weekly performance-based pay
• Equity opportunity (3%) for qualifying team members
• A team culture built around people, not just numbers
• A clear path toward leadership roles
• Monthly and quarterly performance bonuses
• Inbound leads only — no cold calling
• 100% remote with flexible hours

About Us

AO Globe Life has proudly served union members, credit union clients, and veterans for more than 70 years with supplemental benefits designed to protect working families. As a remote-first company, we prioritize integrity, flexibility, and empowering our team members in their careers.

Important Information About This Opportunity

This is a 100% remote, independent contractor opportunity with American Income Life / Globe Life. Compensation is commission-based and performance-driven; this is not an hourly or salaried position.

Candidates selected to move forward should be prepared to:

• Be at least 18 years of age and legally eligible to work in the United States
• Provide their own computer/laptop, webcam, reliable high-speed internet, and professional remote workspace
• Complete required training and participate in virtual meetings
• Obtain the appropriate state Life & Health Insurance License before conducting licensed insurance activities
• Complete applicable pre-licensing coursework, examinations, and state licensing requirements at the candidate’s expense

No prior insurance experience is required. Training, mentorship, licensing guidance, and ongoing professional development are provided.

This opportunity is best suited for individuals who are self-motivated, coachable, comfortable working independently, and interested in a performance-based career with opportunities for professional growth and advancement.

American Income Life / Globe Life is committed to providing equal opportunity without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other characteristics protected by applicable law.

Specific licensing requirements, fees, compensation, and contractor terms may vary by state and will be reviewed with candidates during the hiring and onboarding process.