Remote Customer Care & Sales Support Specialist

ICP Group; Norton (OH); Remoto; USD 42.000 - 54.000; Tempo pieno

Descrizione del lavoro

ICP Group, based in Norton, Ohio, seeks a Customer Care Representative to support Choice Adhesives. The role offers potential for remote work for the right candidate and focuses on providing exceptional customer service while partnering with the Sales team.

You will leverage CRM/ERP tools to process orders, manage portals, and build strong relationships with key customers in a fast‑paced manufacturing environment. Join a global leader focused on quality and performance.

Competenze

• Experience in a customer service role.
• Strong communication skills.
• Experience with CRM and ERP systems.
• Manufacturing environment experience; Salesforce, Sage, or Syspro a plus.

Mansioni

• Answer incoming calls with a positive attitude and deliver excellent customer service to internal and external customers.
• Enter orders accurately and communicate any exceptions to customers.
• Manage customer portals.
• Master ERP system Syspro to enter orders, retrieve customer history, stock status, pricing and sales order status.
• Set up Return Material Authorizations and BOLs.
• Create Custom Docs.
• Maintain account relationships with key decision‑makers.
• Complete other duties as assigned.

Conoscenze

Customer service experience

Strong communication

Strumenti

CRM systems

ERP systems

Syspro

Salesforce

Sage

Descrizione del lavoro

ICP Group, based in Norton, Ohio, seeks a Customer Care Representative to support Choice Adhesives. The role offers potential for remote work for the right candidate and focuses on providing exceptional customer service while partnering with the Sales team.

You will leverage CRM/ERP tools to process orders, manage portals, and build strong relationships with key customers in a fast‑paced manufacturing environment. Join a global leader focused on quality and performance.