Remote Customer Care & Retention Specialist

Golden Pet Brands; United States; Remote; USD 45,000 - 60,000; Full time

Benefits offered by this job

Annual bonus

401k match 3.5%

6 paid sick days

Employee Stock Ownership Plan

Reimbursements for cell phone/internet

Professional development opportunities

Charity sponsorships

Job summary

Golden Pet Brands is seeking a Customer Care Representative to work remotely in the United States. You will handle customer inquiries across multiple platforms, resolve issues, and guide customers through orders while highlighting value, promotions, and upsell opportunities.

The role emphasizes accuracy, proactive problem solving, and contributing to sales targets and customer retention. We value candidates with call center experience and a strong service mindset.

Qualifications

• High School Diploma or GED required.
• 1–2 years in a customer service role.
• 1 year in a contact center preferred.
• Proficiency with Windows-based apps, Google Suite and MS Office.

Responsibilities

• Resolve customer inquiries using multiple systems.
• Clarify issues, identify root cause and explain solutions.
• Address complaints with suitable options to ensure satisfaction.
• Update and verify customer information for accuracy.
• Document requests and actions for accurate records.
• Provide order status updates and shipping information.

Skills

Customer service

Problem resolution

Communication

Upselling

Retention focus

Education

High School Diploma or GED

Tools

Windows-based applications

Google Suite

Microsoft Office

Job description

Golden Pet Brands is seeking a Customer Care Representative to work remotely in the United States. You will handle customer inquiries across multiple platforms, resolve issues, and guide customers through orders while highlighting value, promotions, and upsell opportunities.

The role emphasizes accuracy, proactive problem solving, and contributing to sales targets and customer retention. We value candidates with call center experience and a strong service mindset.