Remote Customer Care Associate II

HD Supply Canada, Inc; Chicago (IL); On-site; USD 27,028 - 32,580; Full time

Benefits offered by this job

Medical insurance

Dental and vision coverage

401(K) with company match

Paid holidays and vacation

Tuition reimbursement

Employee assistance program

Job summary

A leading industrial distributor is seeking a Customer Care Associate II to provide exceptional customer service. The role involves responding to inquiries, resolving issues, and providing product knowledge for approximately 20,000 products. Located in Waukegan, this on-site position requires customer service experience and the ability to multitask effectively. The company offers competitive pay, health insurance, and a supportive work environment focused on team collaboration.

Qualifications

• Preferred specialized skills training/certification.
• Generally 2 - 5 years of experience in customer service.
• Strong passion for delivering top quality customer service.

Responsibilities

• Respond to customer inquiries via phone, email, and fax.
• Research and suggest alternative products.
• Resolve customer issues, including issuing credits.

Skills

Multitasking

Customer service experience

Product knowledge

Microsoft Excel

Microsoft Word

Microsoft Outlook

Education

High School Diploma or GED

Job description

A leading industrial distributor is seeking a Customer Care Associate II to provide exceptional customer service. The role involves responding to inquiries, resolving issues, and providing product knowledge for approximately 20,000 products. Located in Waukegan, this on-site position requires customer service experience and the ability to multitask effectively. The company offers competitive pay, health insurance, and a supportive work environment focused on team collaboration.