Remote Customer Care & Sales Support Specialist

DGI Supply; United States; Remote; USD 26,139 - 37,229; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Life insurance

401(k) plan

Job summary

DGI Supply is seeking a Customer Service Representative to manage customer interactions through phone and email. This role includes responsibilities such as processing orders, responding to inquiries, and enhancing customer retention through effective problem-solving.

We require candidates with 3+ years in customer service, preferably in Industrial Supplies. The position is remote, requiring residents of the United States or Canada. Benefits include medical, dental, and a competitive hourly wage of $23.

Qualifications

• 3+ years’ customer service experience in Industrial Supplies or related field highly preferred.
• Moderate to advanced skills in technology are essential.
• Proven ability to use operating systems and other third-party software effectively.

Responsibilities

• Handle customer interactions via phone, email, and tickets efficiently.
• Process requests for quotations and ensure accurate order entry.
• Research and resolve complaints to ensure customer satisfaction.

Skills

Customer service experience

Excellent listening skills

Strong verbal and written communication

Understanding of technology

Ability to work under pressure

Tools

Microsoft Office (Word, Outlook, Excel, Teams)

Prophet21 (ERP)

Job description

DGI Supply is seeking a Customer Service Representative to manage customer interactions through phone and email. This role includes responsibilities such as processing orders, responding to inquiries, and enhancing customer retention through effective problem-solving.

We require candidates with 3+ years in customer service, preferably in Industrial Supplies. The position is remote, requiring residents of the United States or Canada. Benefits include medical, dental, and a competitive hourly wage of $23.