Remote Customer Care & Accounts Specialist

Kanz; Beaverton (OR); Remote; USD 35,000 - 55,000; Full time

Job summary

A leading staffing agency is looking for a Customer Service Specialist to manage customer communications effectively in a high-volume, remote setting. The role includes handling calls, emails, and faxes while ensuring customer satisfaction through clear communication and problem-solving skills. Ideal candidates should demonstrate strong attention to detail and the ability to work independently. This position offers an opportunity to build relationships and contribute to a team-oriented environment.

Qualifications

• Proficiency in computer applications such as Windows and Outlook.
• Ability to manage multiple tasks in a high-volume setting.
• Professional written and verbal communication skills.

Responsibilities

• Handle incoming calls, emails, and faxes from customers.
• Provide information regarding services and pricing options.
• Investigate and resolve customer inquiries promptly.
• Manage order entries and keep accurate records.
• Determine escalation needs and transfer calls accordingly.

Skills

Strong communication skills

Problem-solving abilities

Attention to detail

Ability to work independently

Time management

Job description

A leading staffing agency is looking for a Customer Service Specialist to manage customer communications effectively in a high-volume, remote setting. The role includes handling calls, emails, and faxes while ensuring customer satisfaction through clear communication and problem-solving skills. Ideal candidates should demonstrate strong attention to detail and the ability to work independently. This position offers an opportunity to build relationships and contribute to a team-oriented environment.