Remote Customer Business Leader - Growth & Strategy

Lactalis USA; Buffalo (NY); On-site; USD 100,000 - 115,000; Full time

Benefits offered by this job

Total Rewards Program

Education Reimbursement

Paid Time Off

Career growth

Job summary

Lactalis USA is seeking a Customer Business Manager to lead development and execution of customer-specific strategies, maximizing growth and aligning with corporate priorities. You will manage direct accounts and broker networks while collaborating across internal teams to optimize sales planning and promotions.

In this fully remote role with a preference for candidates in California, you will leverage Circana/IRI data and cross-functional partnerships to drive share and profitability across

Qualifications

• Bachelor's degree in Business, Marketing, or a related field preferred.
• 5+ years of sales and sales management experience within the CPG/food industry.
• Experience in direct sales as well as broker and distributor network management preferred.
• Direct sales experience with key regional accounts strongly preferred.
• Background in Category Management, Omnichannel Marketing, or syndicated data usage preferred.

Responsibilities

• Develop and maintain strategic relationships to manage and grow assigned retail, wholesale, and indirect accounts, including Stater Bros., Smart & Final, Save Mart, Associated Food Stores, and URM.
• Take personal accountability for achieving targeted sales budgets, top-line revenue, and bottom-line profitability through competitive market awareness and deep customer understanding.
• Identify customer needs and align them with Lactalis US Yogurt product and service strategies to build mutually beneficial business plans.
• Collaborate cross-functionally with Sales Planning, RGM, and cross-departmental teams to lead end-to-end sales planning, promotional execution, assortment optimization, and new item launches.
• Partner closely with Revenue Growth Management (RGM) to optimize trade spending efficiency, maintain active ownership of trade management systems, and evaluate ROI on promotional investments.
• Establish performance goals, oversee execution, track performance, and develop tools to hold assigned HQ broker teams accountable to corporate sales targets.
• Analyze syndicated market data (Circana/IRI) and customer portal metrics to identify consumer insights, evaluate trends, and apply category management principles that drive distribution and share-of-shelf gains.
• Monitor, evaluate, and report continuous sales performance against targets, proactively requesting organizational support as needed.
• Lead cross-functional discussions between customer supply chain teams and internal operations to optimize forecasting, order fulfillment, and service levels.
• Manage and participate in regional trade shows to maximize sales opportunities, strengthen industry presence, and ensure optimal return on event investments.

Skills

Strategic account management

Negotiation

Data analysis

Cross-functional collaboration

MS Office

Education

Bachelor's degree in Business/Marketing

Tools

Circana/IRI data

Job description

Lactalis USA is seeking a Customer Business Manager to lead development and execution of customer-specific strategies, maximizing growth and aligning with corporate priorities. You will manage direct accounts and broker networks while collaborating across internal teams to optimize sales planning and promotions.

In this fully remote role with a preference for candidates in California, you will leverage Circana/IRI data and cross-functional partnerships to drive share and profitability across