Customer Advocacy & Storytelling Lead (Hybrid)

Glean; Mountain View (CA); Hybrid; USD 139,000 - 149,000; Full time

Benefits offered by this job

Home office stipend

Education stipend

Wellness stipend

Medical, Vision, and Dental coverage

401k plan

Job summary

Glean is seeking a Customer Advocacy Manager to join our Marketing Team and help build a world-class customer advocacy engine. You’ll partner with Sales, Customer Success, Product Marketing, and Comms/PR to support our reference desk and drive compelling customer stories.

You will manage intake, qualification, and fulfillment of reference requests, maintain referenceability and approvals, and grow our events and campaigns with case studies, videos, webinars, and social content.

Qualifications

• 4+ years in customer marketing, customer reference programs, product marketing, PR/comms, or customer success in B2B SaaS.

Responsibilities

• Manage intake, qualification, and fulfillment of reference requests; uphold SLAs and provide status updates to stakeholders.
• Maintain referenceability, approvals, and logo rights; coordinate with Comms/PR and Legal to ensure compliance.
• Produce stories across formats: case studies, customer films, fireside chats, blog quotes, and social snippets.
• Coordinate interviews, draft briefs, manage reviews/approvals, and track publication status.

Skills

Customer marketing

Reference programs

PR/comms

Tools

Salesforce

Asana

Job description

Glean is seeking a Customer Advocacy Manager to join our Marketing Team and help build a world-class customer advocacy engine. You’ll partner with Sales, Customer Success, Product Marketing, and Comms/PR to support our reference desk and drive compelling customer stories.

You will manage intake, qualification, and fulfillment of reference requests, maintain referenceability and approvals, and grow our events and campaigns with case studies, videos, webinars, and social content.