Remote CTE Customer Success Technician

Meteor Education; United States; Remote; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Telemedicine, mental health, and well‑

Health Savings Account options

401(k) with employer match

Life, disability, and supplemental保险

Paid time off and holidays

Parental leave

Benefits navigation resources

Job summary

Meteor Education is seeking a remote ATC Customer Success Technician for our ProTech Crew, based in Texas. You will install and validate CTE/STEM equipment, orient instructors, and ensure classrooms are ready for instruction.

You will combine hands-on robotics and PLC knowledge with strong communication to deliver excellent service, troubleshoot on-site, and help schools maximize their investment. A high school diploma and relevant automation/mechatronics certifications are required; travel

Qualifications

• High school diploma or equivalent.
• Technical certifications in automation, robotics, mechatronics, PLCs, or related fields (e.g., NC3 Level 1/2, Amatrol, FANUC, Universal Robots, Siemens/Allen-Bradley PLC).
• Strong customer-facing skills — outgoing, personable, and able to build rapport quickly.
• Excellent communication skills — able to explain equipment operation, answer instructor questions, and discuss future upgrade or service options.
• Strong technical aptitude with mechanical, electrical, and computer-based systems.
• Ability to interpret wiring diagrams, technical manuals, and installation guides.
• Knowledge of safety and compliance standards in lab/classroom environments.
• Valid driver’s license with willingness to travel extensively (regional/national).
• Professional presence in educational and training environments.

Responsibilities

• Technical Installation & Validation: Unbox, assemble, install, and calibrate CTE/STEM equipment; conduct functionality checks; maintain documentation; ensure safety compliance.
• Instructor Orientation & Success Enablement: Provide orientation on new equipment; explain functions; prepare classrooms and ensure materials are ready.
• Service, Communication & Growth: Deliver professional customer-facing experience; provide ongoing troubleshooting; communicate upgrade potentials and opportunities; gather customer feedback.

Skills

Customer-facing skills

Communication skills

Technical aptitude

Travel ability

Problem solving

Education

High school diploma

Associate/Bachelor’s in Advanced Manufacturing, Mechatronics, Engineering

Tools

Automation/Robotics equipment

PLC systems

Electrical systems

Job description

Meteor Education is seeking a remote ATC Customer Success Technician for our ProTech Crew, based in Texas. You will install and validate CTE/STEM equipment, orient instructors, and ensure classrooms are ready for instruction.

You will combine hands-on robotics and PLC knowledge with strong communication to deliver excellent service, troubleshoot on-site, and help schools maximize their investment. A high school diploma and relevant automation/mechatronics certifications are required; travel