Customer Success Technician

Meteor Education; Houston (TX); Hybrid; USD 38.572 - 41.328; Vollzeit

Benefits dieser Stelle

Medical, Dental, Vision

401(k) + matching

Paid Time Off

Paid Parental Leave (8 weeks)

Zusammenfassung

An educational technology company in Texas is seeking a Customer Success Technician to provide on-site technical support for CTE and STEM environments. The ideal candidate will possess strong technical skills and customer-facing abilities, ensuring effective equipment installation and usage orientation for instructors. This role involves extensive travel and interaction with educational staff, promoting a positive customer experience.

Qualifikationen

• Valid driver's license with willingness to travel extensively.
• Knowledge of safety and compliance standards in lab/classroom environments.
• Strong customer-facing skills to build rapport quickly.

Aufgaben

• Provide on-site technical expertise and customer support.
• Unbox, assemble, install, and calibrate CTE/STEM equipment.
• Deliver a positive, professional, customer-facing experience.

Kenntnisse

Strong customer-facing skills

Excellent communication skills

Strong technical aptitude

Ability to interpret wiring diagrams

Ausbildung

High school diploma or equivalent

Technical certifications in automation

Associate's or Bachelor's degree in a related field

Tools

PLCs

Robotics

Mechatronics

Jobbeschreibung

1 day ago Be among the first 25 applicants

Get AI-powered advice on this job and more exclusive features.

Pay found in job post

Retrieved from the description.

Base pay range

$28.00/hr - $30.00/hr

JOB TITLE: Customer Success Technician
DEPARTMENT: Studio Operations
REPORTS TO: Chief Operations Officer
FLSA STATUS: Non-Exempt
JOB TYPE: Full Time
LOCATION: Central and Northern Texas
COMPENSATION: $28-$30 per hour

CONFLICT OF INTEREST POLICY

At Meteor, integrity and transparency are paramount in all our operations and interactions. To avoid any potential conflicts of interest and maintain the trust of our public customers, we regret that we cannot consider applications from individuals who are currently employed by organizations that are customers of Meteor, where they hold positions that could influence the purchasing decisions regarding our products or services. This policy ensures fairness and impartiality in our hiring process and customer interactions.

If you fall under this category, we appreciate your understanding and encourage your continued support as a valued customer.

NOTE

All Meteor new hires are expected to attend an in-person cultural orientation (approx. 1 week) which requires travel to our home office in Gainesville, FL. Employees may also be required to travel and attend annual company meetings and events. All business‑related travel expenses will be paid for by Meteor per our company travel and expense policy.

Summary Of Position

As a member of Meteor's ProTech Crew, the Customer Success Technician provides on‑site technical expertise and customer support for Career & Technical Education (CTE) and STEM learning environments. This role blends technical installation with customer‑facing service, ensuring that equipment is properly installed, validated, and calibrated while also orienting instructors to use it effectively.

Customer Success Technicians are the front‑line face of Meteor — outgoing, professional, and strong communicators who build trust with instructors and administrators. The ideal candidate combines hands‑on technical skills (robotics, pneumatics, PLCs, and electrical systems) with the ability to engage customers confidently, explain technical systems in plain language, and deliver a consistently positive service experience.

Essential Responsibilities

• Technical Installation & Validation
• Unbox, assemble, install, and calibrate CTE/STEM equipment (e.g., robotics, mechatronics, pneumatics, PLCs, pumps)
• Conduct functionality checks and troubleshoot issues to ensure equipment is fully operational
• Maintain accurate documentation of installation, testing, and validation
• Ensure compliance with safety standards, manufacturer guidelines, and school/district requirements
• Instructor Orientation & Success Enablement
• Provide instructors and staff with orientation on new equipment, explaining key functions, safe operation, and instructional alignment
• Communicate clearly and confidently to ensure instructors understand how to integrate technology into their teaching
• Prepare classrooms/labs for instruction, including layouts, power/network connections, and safety checks
• Ensure required tools, consumables, and materials are available and ready for use
• Service, Communication & Growth
• Deliver a positive, professional, customer‑facing experience as the front‑line representative of Meteor
• Provide ongoing troubleshooting and first‑line support; elevate complex issues when needed
• Clearly communicate system upgrade potentials, accessory options, and service opportunities to help schools maximize their investment
• Actively listen to customer needs and provide feedback to internal teams to improve products and services
• Uphold the ProTech Crew brand by ensuring every installation results in a ready‑to‑learn classroom

Requirements

Required:

• High school diploma or equivalent
• Technical certifications in automation, robotics, mechatronics, PLCs, or related fields (e.g., NC3 Level 1/2, Amatrol, FANUC, Universal Robots, Siemens/Allen‑Bradley PLC)
• Strong customer‑facing skills — outgoing, personable, and able to build rapport quickly
• Excellent communication skills — able to explain equipment operation, answer instructor questions, and discuss future upgrade or service options
• Strong technical aptitude with mechanical, electrical, and computer‑based systems
• Ability to interpret wiring diagrams, technical manuals, and installation guides
• Knowledge of safety and compliance standards in lab/classroom environments
• Valid driver's license with willingness to travel extensively (regional/national)
• Professional presence in educational and training environments

Preferred/Plus:

• Associate's or Bachelor's degree in Advanced Manufacturing, Mechatronics, Engineering, or a related field
• Advanced certifications in automation, industrial maintenance, or robotics
• Technical training from military service or trade school
• Experience supporting instructors in schools, training centers, or educational technology environments
• 1-3 years of field service, technical support, or lab installation experience in education, training, or manufacturing

Benefits

• Medical, Dental, Vision
• Basic Life AD&D (100% employer paid)
• Short Term Disability (100% employer paid)
• Long Term Disability (Not employer paid)
• 401(k) + matching
• Supplemental Insurance
• Flexible Spending Account
• Paid Time Off
• Paid Parental Leave (8 weeks)
• 2 Volunteer Days
• 9 Company Paid Holidays
• Primary Caregiver Leave (40 hours)
• Employee advocates serving to sustain employee wellness in the workplace

Seniority level

Entry level

Employment type

Full‑time

Job function

Other

Industries

IT Services and IT Consulting

Referrals increase your chances of interviewing at Meteor Education by 2x