Customer Success Technician

Meteor Education

Houston (TX)

Hybrid

USD 38,572 - 41,328

Full time

14 days+

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Benefits offered by this job

Medical, Dental, Vision

401(k) + matching

Paid Time Off

Paid Parental Leave (8 weeks)

Job summary

An educational technology company in Texas is seeking a Customer Success Technician to provide on-site technical support for CTE and STEM environments. The ideal candidate will possess strong technical skills and customer-facing abilities, ensuring effective equipment installation and usage orientation for instructors. This role involves extensive travel and interaction with educational staff, promoting a positive customer experience.

Qualifications

Valid driver's license with willingness to travel extensively.
Knowledge of safety and compliance standards in lab/classroom environments.
Strong customer-facing skills to build rapport quickly.

Responsibilities

Provide on-site technical expertise and customer support.
Unbox, assemble, install, and calibrate CTE/STEM equipment.
Deliver a positive, professional, customer-facing experience.

Skills

Strong customer-facing skills

Excellent communication skills

Strong technical aptitude

Ability to interpret wiring diagrams

Education

High school diploma or equivalent

Technical certifications in automation

Associate's or Bachelor's degree in a related field

Tools

PLCs

Robotics

Mechatronics

Job description

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Pay found in job post

Retrieved from the description.

Base pay range

$28.00/hr - $30.00/hr

JOB TITLE: Customer Success Technician
DEPARTMENT: Studio Operations
REPORTS TO: Chief Operations Officer
FLSA STATUS: Non-Exempt
JOB TYPE: Full Time
LOCATION: Central and Northern Texas
COMPENSATION: $28-$30 per hour

CONFLICT OF INTEREST POLICY

At Meteor, integrity and transparency are paramount in all our operations and interactions. To avoid any potential conflicts of interest and maintain the trust of our public customers, we regret that we cannot consider applications from individuals who are currently employed by organizations that are customers of Meteor, where they hold positions that could influence the purchasing decisions regarding our products or services. This policy ensures fairness and impartiality in our hiring process and customer interactions.

If you fall under this category, we appreciate your understanding and encourage your continued support as a valued customer.

NOTE

All Meteor new hires are expected to attend an in-person cultural orientation (approx. 1 week) which requires travel to our home office in Gainesville, FL. Employees may also be required to travel and attend annual company meetings and events. All business‑related travel expenses will be paid for by Meteor per our company travel and expense policy.

Summary Of Position

As a member of Meteor's ProTech Crew, the Customer Success Technician provides on‑site technical expertise and customer support for Career & Technical Education (CTE) and STEM learning environments. This role blends technical installation with customer‑facing service, ensuring that equipment is properly installed, validated, and calibrated while also orienting instructors to use it effectively.

Customer Success Technicians are the front‑line face of Meteor — outgoing, professional, and strong communicators who build trust with instructors and administrators. The ideal candidate combines hands‑on technical skills (robotics, pneumatics, PLCs, and electrical systems) with the ability to engage customers confidently, explain technical systems in plain language, and deliver a consistently positive service experience.

Essential Responsibilities

Technical Installation & Validation
Unbox, assemble, install, and calibrate CTE/STEM equipment (e.g., robotics, mechatronics, pneumatics, PLCs, pumps)
Conduct functionality checks and troubleshoot issues to ensure equipment is fully operational
Maintain accurate documentation of installation, testing, and validation
Ensure compliance with safety standards, manufacturer guidelines, and school/district requirements
Instructor Orientation & Success Enablement
Provide instructors and staff with orientation on new equipment, explaining key functions, safe operation, and instructional alignment
Communicate clearly and confidently to ensure instructors understand how to integrate technology into their teaching
Prepare classrooms/labs for instruction, including layouts, power/network connections, and safety checks
Ensure required tools, consumables, and materials are available and ready for use
Service, Communication & Growth
Deliver a positive, professional, customer‑facing experience as the front‑line representative of Meteor
Provide ongoing troubleshooting and first‑line support; elevate complex issues when needed
Clearly communicate system upgrade potentials, accessory options, and service opportunities to help schools maximize their investment
Actively listen to customer needs and provide feedback to internal teams to improve products and services
Uphold the ProTech Crew brand by ensuring every installation results in a ready‑to‑learn classroom

Requirements

Required:

High school diploma or equivalent
Technical certifications in automation, robotics, mechatronics, PLCs, or related fields (e.g., NC3 Level 1/2, Amatrol, FANUC, Universal Robots, Siemens/Allen‑Bradley PLC)
Strong customer‑facing skills — outgoing, personable, and able to build rapport quickly
Excellent communication skills — able to explain equipment operation, answer instructor questions, and discuss future upgrade or service options
Strong technical aptitude with mechanical, electrical, and computer‑based systems
Ability to interpret wiring diagrams, technical manuals, and installation guides
Knowledge of safety and compliance standards in lab/classroom environments
Valid driver's license with willingness to travel extensively (regional/national)
Professional presence in educational and training environments

Preferred/Plus:

Associate's or Bachelor's degree in Advanced Manufacturing, Mechatronics, Engineering, or a related field
Advanced certifications in automation, industrial maintenance, or robotics
Technical training from military service or trade school
Experience supporting instructors in schools, training centers, or educational technology environments
1-3 years of field service, technical support, or lab installation experience in education, training, or manufacturing

Benefits