Pharmacy CSR

AppleOne Employment Services; Lovington (NM); Remote; USD 32,000 - 52,000; Full time

Benefits offered by this job

Work from home

Job summary

AppleOne Employment Services is seeking a Direct Hire Pharmacy Customer Service Representative to help customers navigate prescriptions, benefits, and pharmacy processes from home. You will resolve questions, track deliveries, and provide first-call resolution while using multiple systems and documenting interactions for accurate healthcare support.

You will work in a fast-paced environment, handling billing inquiries and eligibility concerns with empathy and professionalism, ensuring customer

Qualifications

• 18 years of age or older.
• High School Diploma, GED, or equivalent.
• At least 1 year of customer service experience.
• Strong communication and problem-solving skills.
• Comfortable using computers and learning new technology.
• Basic Microsoft Word and Excel skills.
• Ability to work in a fast-paced, high-volume environment.
• Ability to attend and successfully complete training.

Responsibilities

• Assisting with prescription benefits and coverage questions
• Helping customers track and manage medication deliveries
• Resolving billing, payment, and eligibility inquiries
• Researching claims and authorization issues
• Navigating multiple systems to find solutions quickly
• Documenting customer interactions accurately
• Providing outstanding service and achieving first-call resolution whenever possible

Skills

Strong communication

Problem-solving

Customer service

Comfortable with computers

Attend training

Education

High School Diploma or GED

Tools

Microsoft Word

Microsoft Excel

Job description

Direct Hire Pharmacy Customer Service Representative

Ready to make a difference while working from home?

We're looking for compassionate, customer-focused professionals who thrive in a fast-paced environment and enjoy helping people navigate their healthcare and pharmacy needs. If you're a great communicator, love solving problems, and can deliver exceptional service with every call, this could be the perfect opportunity for you!

What You'll Do

• Assisting with prescription benefits and coverage questions
• Helping customers track and manage medication deliveries
• Resolving billing, payment, and eligibility inquiries
• Researching claims and authorization issues
• Navigating multiple systems to find solutions quickly
• Documenting customer interactions accurately
• Providing outstanding service and achieving first-call resolution whenever possible

Every interaction is an opportunity to make a positive impact on someone's healthcare experience.

What We're Looking For

Required Qualifications

• 18 years of age or older
• High School Diploma, GED, or equivalent
• At least 1 year of customer service experience
• Strong communication and problem-solving skills
• Comfortable using computers and learning new technology
• Basic Microsoft Word and Excel skills
• Ability to work in a fast-paced, high-volume environment
• Ability to attend and successfully complete training

Preferred Qualifications

• Call center experience
• Healthcare, pharmacy, insurance, or medical office experience
• Previous remote work experience
• Familiarity with medical terminology or health benefits

Remote Work Requirements

• Private, distraction-free workspace
• Hard-wired ethernet internet connection
• Minimum internet speeds: 50 Mbps Download / 10 Mbps Upload
• No satellite internet, hotspots, or 5G internet connections
• Must be comfortable remaining on camera during working hours

Schedule Flexibility

Required

This program operates 7 days a week, and team members must be flexible to work any scheduled shift within 8am-11pm EST. This may include evenings, weekends, holidays, and occasional overtime.

Why You'll Love This Opportunity

• Work from the comfort of your home
• Join a growing healthcare support team
• Develop valuable healthcare and customer service expertise
• Make a real difference in customers' lives every day
• Gain experience with industry-leading systems and processes

Ready to Start a Rewarding Career?

If you're dependable, tech-savvy, customer-focused, and excited to help people with their healthcare needs, we want to hear from you!

Apply today and become part of a team that's dedicated to delivering exceptional pharmacy support and customer care.

Important Information and Policies

Equal Opportunity Employer / Disabled / Protected Veterans

Pharmacy Customer Service Representative

• 18 years of age or older
• High School Diploma, GED, or equivalent
• At least 1 year of customer service experience
• Strong communication and problem-solving skills

The Know Your Rights poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

• For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program: https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.