Customer Success Manager - SMB BR (Fully Remote)

Simetrik; United States; Remote; USD 90,000 - 130,000; Full time

Benefits offered by this job

Remote work anywhere

Learning budget

Job summary

Simetrik is a remote-first financial operations platform that helps automate reconciliations and control over payment operations. You will own the customer journey for a portfolio of Mid Market accounts, building relationships with senior stakeholders and driving governance.

We value a data-driven mindset, strong commercial acumen, and disciplined CRM hygiene. This is a fully remote role offering a $500 learning budget and competitive compensation.

Qualifications

• Strong commercial acumen with understanding of renewals and expansion strategy.
• Analytical and data-driven mindset, able to translate product usage into ROI narratives.
• High operational discipline with structured governance and consistent CRM hygiene.

Responsibilities

• Own the customer journey for a portfolio of Mid Market accounts.
• Build relationships with senior stakeholders and drive structured governance.
• Detect and mitigate risk early through health indicators and adoption signals.

Skills

Commercial acumen

Renewals & expansion

Analytical mindset

CRM hygiene

Job description

• Simetrik is a leading financial operations control platform in Latin America.
• Backed by Goldman Sachs, Tiger Global, and Mastercard.
• Serves over 160 clients like Mercado Libre and Rappi in 50+ countries.

Key Responsibilities:

• Own the customer journey for a portfolio of Mid Market accounts.
• Build relationships with senior stakeholders and drive structured governance.
• Detect and mitigate risk early through health indicators and adoption signals.

What Makes You a Strong Fit:

• Strong commercial acumen with understanding of renewals and expansion strategy.
• Analytical and data-driven mindset, able to translate product usage into ROI narratives.
• High operational discipline with structured governance and consistent CRM hygiene.
• Competitive salaries and entrepreneurial culture.
• 100% remote work from anywhere.
• $500 USD yearly learning budget.

Simetrik

Simetrik is a leading financial operations control platform in Latin America that combines AI and No-Code technology to automate complex financial reconciliations and provide full control over payment operations. Backed by Goldman Sachs, Tiger Global, and Mastercard, the company serves over 160 clients in 50+ countries and fosters an entrepreneurial culture with small, dynamic teams.