Remote CSM II: OEM-Focused Growth & Retention

DealerOn, Inc.; United States; Remote; USD 56,000 - 69,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

Company matched 401K plan

Flexible PTO + Sick Leave

6 weeks paid Parental Leave

8 Paid National Holidays

Company-paid basic Life Insurance

Voluntary supplemental Life Insurance

Voluntary long-term/short-term disaibl

Voluntary Pet Insurance

Optional Healthcare/Dependent Care FSA

Job summary

DealerOn, Inc. is seeking a Customer Success Manager II to strengthen client relationships and optimize website performance for multiple OEMs. The role is remote and requires 2+ years in account management within dealership environments, plus GA, Salesforce Service Cloud and MS Office proficiency.

You will drive product reviews, analyze digital performance, and coordinate with cross-functional teams to meet SLAs and KPIs while supporting retention growth.

Qualifications

• Bachelor’s degree or equivalent experience
• Google Analytics Certified
• 2+ years of account management and/or dealership experience
• Dependable, follows instructions and takes initiative
• Strong ability to work with cross-functional teams in a complex environment
• Ability to react quickly and multi-task to meet priorities
• Proficient knowledge of MS Office Suite and Salesforce Service Cloud
• Ability to think critically and improve team processes
• Ability to work both in a team and independently

Responsibilities

• Manage customer accounts across multiple OEMs
• Provide monthly product review reporting and optimization recommendations
• Analyze and review customers' digital performance in detail
• Complete website edits and troubleshoot issues to meet SLAs
• Communicate KPIs to cross-functional teams
• Understand customer goals to anticipate future needs
• Prioritize, triage and communicate resolution on escalated issues
• Manage multiple accounts and update stakeholders
• Assist in driving customer retention and growth opportunities
• Update knowledge base articles for the team

Skills

Account management

Cross-functional teamwork

Problem solving

Analytical thinking

Multi-tasking

MS Office Suite

Salesforce Service Cloud

Google Analytics

Education

Bachelor’s degree or equivalent experience

Tools

Salesforce Service Cloud

MS Office Suite

Google Analytics

JIRA

Job description

DealerOn, Inc. is seeking a Customer Success Manager II to strengthen client relationships and optimize website performance for multiple OEMs. The role is remote and requires 2+ years in account management within dealership environments, plus GA, Salesforce Service Cloud and MS Office proficiency.

You will drive product reviews, analyze digital performance, and coordinate with cross-functional teams to meet SLAs and KPIs while supporting retention growth.