Global Commercial Customer Success Manager

Planet Labs PBC; Arlington (VA); Hybrid; USD 105,000 - 131,000; Full time

Benefits offered by this job

Health insurance

Equity

Paid time off

Home office stipend

Tuition reimbursement

LinkedIn Learning

Parental leave

Wellness program

Job summary

Planet Labs PBC is seeking a Manager for Customer Success - Commercial Markets to lead a global high-touch team driving adoption, retention, and expansion across major commercial accounts. You will partner with Sales, Pre-Sales, and Product to deliver measurable ROI and value realization.

The role is full-time and hybrid, requiring presence in SF or DC offices part of each week while coordinating with teams worldwide. Strong enterprise CS and executive stakeholder skills are essential.

Qualifications

• 4+ years in customer success or related roles in enterprise B2B SaaS.
• 2+ years in a supervisory or team leadership role.
• Experience engaging with C-suite and VP-level stakeholders.

Responsibilities

• Oversee regional/segment performance metrics (retention, NRR, NPS, expansion).
• Lead and coach a global team of CSMs in US and Europe.
• Serve as senior escalation point for key commercial accounts.
• Partner with Sales Leadership to align growth strategies.
• Co-lead executive business reviews with ROI frameworks.
• Analyze usage data and health scores to identify expansion opportunities.
• Coordinate with Pre-Sales and Professional Services for smooth transitions.
• Translate customer data into actionable product insights.

Skills

Customer Success Leadership

Enterprise CS

ROI & value delivery

Stakeholder management

CRM tools

English communication

Tools

Salesforce

Gainsight

Zendesk

Job description

Planet Labs PBC is seeking a Manager for Customer Success - Commercial Markets to lead a global high-touch team driving adoption, retention, and expansion across major commercial accounts. You will partner with Sales, Pre-Sales, and Product to deliver measurable ROI and value realization.

The role is full-time and hybrid, requiring presence in SF or DC offices part of each week while coordinating with teams worldwide. Strong enterprise CS and executive stakeholder skills are essential.