Remote CSM: AI-Driven Growth & ROI for Subscriptions

Relativity; California; Hybrid; USD 67,000 - 101,000; Full time

Job summary

Relativity is seeking a Customer Success Manager to own outcomes for RelativityOne subscriptions, driving adoption, value realization, and renewal ROI across a portfolio. The role emphasizes KPI impact, data-driven action, and operational discipline.

Posting indicates Remote/Hybrid work in the United States. The position requires 2–4 years in customer success or related roles within SaaS or technology, with strong digital communication and AI fluency to scale customer programs.

Qualifications

• 2–4 years in Customer Success or related role in SaaS/tech
• Ability to interpret adoption signals, health scores, and translate into action
• Strong written communication using AI-assisted templates and audience adaptation

Responsibilities

• Drive adoption and value realization across RelativityOne subscriptions
• Monitor health signals, manage risk, and ensure timely remediation
• Design scaled digital outreach and training programs using AI tools
• Create ROI narratives and documented outcomes for each account

Skills

Account Management

Active Listening

Communication

Customer Relationships

Customer Success

Empathy

Relationship Management

Retention Strategies

Sales

Training Delivery

Tools

Gainsight

Salesforce

Job description

Relativity is seeking a Customer Success Manager to own outcomes for RelativityOne subscriptions, driving adoption, value realization, and renewal ROI across a portfolio. The role emphasizes KPI impact, data-driven action, and operational discipline.

Posting indicates Remote/Hybrid work in the United States. The position requires 2–4 years in customer success or related roles within SaaS or technology, with strong digital communication and AI fluency to scale customer programs.