Remote CSM: AI & Data Science Support

ACS International, Ltd.; United States; Remote; USD 75,000 - 110,000; Full time

Benefits offered by this job

Home office

Flexible working hours

Onboarding with mentoring

Training and professional development

Job summary

ACS International, Ltd. is seeking a Customer Success Specialist to help customers adopt CAS solutions like CAS SciFinder and CAS IP Finder, and to support sales as a scientific-technical liaison. You will work with AI-enabled tools, APIs, and data integration within R&D workflows.

You will collaborate with a multinational team, write code, and contribute to AI and data integration projects. Remote work with up to 30% travel is expected as part of customer engagements.

Qualifications

• Excellent command of English; additional European languages desirable.
• Bachelor’s degree or higher in chemistry, biochemistry, materials science, or related science; MSc/PhD preferred.
• Experience in medicinal chemistry, drug discovery, cheminformatics, or materials science is preferred.
• Hands-on AI experience beyond chat: AI-assisted coding, RAG, or LLM agents via MCP.
• Experience discussing API access, data pipelines, or ELN/LIMS integrations with customers.
• Working knowledge of REST APIs, JSON, Python; RDKit familiarity is a bonus.
• Customer-focused, able to explain complex concepts to scientists, IT staff, and managers.
• Familiarity with CAS SciFinder, CAS IP Finder, or similar sources is a plus.
• Willingness to travel up to 30%.

Responsibilities

• Deliver tailored product demonstrations, training, and workshops for customers and staff.
• Support sales in integration discussions: clarify use cases, API/MCP options, liaison to CAS services for POCs.
• Build working demos and AI agents that query CAS data for customers.
• Match customer research questions to CAS products, search strategies, and AI workflows.
• Relay customer feedback to product management on integrations and AI features.
• Share AI, API, and data integration know-how within the team.

Skills

English proficiency

AI-assisted coding

APIs & data integration

REST APIs

JSON

Python

RAG / LLM agents

Communication to scientists/IT

Travel up to 30%

Education

Bachelor’s degree in chemistry or related natural science

MSc or PhD preferred

Tools

RDKit

Job description

ACS International, Ltd. is seeking a Customer Success Specialist to help customers adopt CAS solutions like CAS SciFinder and CAS IP Finder, and to support sales as a scientific-technical liaison. You will work with AI-enabled tools, APIs, and data integration within R&D workflows.

You will collaborate with a multinational team, write code, and contribute to AI and data integration projects. Remote work with up to 30% travel is expected as part of customer engagements.