Remote Crypto Sales & Support Specialist

CoinFlip Preferred LLC; Chicago (IL); Hybrid; USD 12,000 - 15,000; Full time

Job summary

CoinFlip Preferred LLC is seeking a Customer Retention Representative on a six-month contract to engage customers who abandoned transactions at ATMs. This fully remote role focuses on proactive outreach via WhatsApp and calls to complete registrations and transactions.

You will work with a CRM, maintain accurate records, and aim to maximize conversions while upholding privacy and regulatory standards, with a 40-hour week aligned to Australian business hours.

Qualifications

• Previous experience in customer service, admin support, sales support, or call center environments preferred.
• Experience with online sales or e-commerce environments advantageous.
• Troubleshooting experience, Microsoft Office familiarity preferred.

Responsibilities

• Following up on abandoned potential customer registrations via WhatsApp messages and outbound phone calls and assisting customers with a white glove level of service to register in order to transact
• Following up on abandoned and/or uncompleted ATM transactions via WhatsApp messages and outbound phone calls
• Reach out to active customers and provide proactive details around more convenient ATM locations or locations that customers may have used in the past that no longer exist and offer alternatives
• Engage with potential customers in a professional, friendly, and helpful manner
• Identify and address customer concerns, questions, or objections preventing completion of transactions.
• Provide product information, pricing clarification, and basic support where required
• Accurately update customer interactions and outcomes on the CRM or tracking system
• Escalate complex queries or issues to the relevant sales or support team
• Maintain consistent follow-up schedules to maximize conversion rates
• Ensure all communication aligns with company tone, branding, and customer service standards
• Comply with privacy, data protection, and communication regulations
• Strong verbal and written communication skills (English)
• Confident telephone manner and professional WhatsApp communication style
• Customer-focused with a problem-solving mindset
• Strong administrative and organizational skills
• Ability to manage multiple follow-ups efficiently
• Comfortable working with CRM systems, spreadsheets, or internal tracking tools
• Attention to detail and accurate record-keeping
• Ability to work independently and meet follow-up targets

Skills

Customer service

Sales support

Call center

Education

Tertiary qualification

Tools

CRM systems

Job description

CoinFlip Preferred LLC is seeking a Customer Retention Representative on a six-month contract to engage customers who abandoned transactions at ATMs. This fully remote role focuses on proactive outreach via WhatsApp and calls to complete registrations and transactions.

You will work with a CRM, maintain accurate records, and aim to maximize conversions while upholding privacy and regulatory standards, with a 40-hour week aligned to Australian business hours.