Remote Cryogenic Field Service Engineer (Intl Travel)

Montana Instruments Corporation; United States; Remote; USD 65,000 - 90,000; Full time

Job summary

Montana Instruments Corporation is seeking a Field Service Engineer to support post-sale customers. You will troubleshoot, install, train, and maintain systems remotely and on-site worldwide.

This full-time position requires 3–5 years in customer service, a Bachelor's degree in engineering or related field, and Salesforce or equivalent CRM experience. Expect 50–75% travel and a remote work setup within the Netherlands region, with opportunities to work with international teams.

Qualifications

• Bachelor's degree in engineering or related field
• 3–5 years' experience in a Customer Service role
• Knowledge of Salesforce or equivalent CRM software

Responsibilities

• Troubleshoot, diagnose, and resolve customer problems via phone and email.
• Track and follow up with customers to ensure issues are resolved.
• Travel to customer sites to perform installation, user training, maintenance, and resolve problems.
• Perform remote installations.
• Prepare service trip reports, document issues, and pass on relevant information to the team.
• Issue RMAs, work with sales, production and shipping/receiving to ensure service work is completed in a timely manner and customer systems are returned and invoiced appropriately.
• Identify systemic customer issues and work towards root cause and corrective actions.
• Review product manuals for accuracy and assist in the development of product and service manuals.
• Manage international distribution service networks - run training events when necessary and provide technical service bulletin and updates as needed.
• International and domestic travel required 50-75% of the time.

Skills

Client-facing communication

Problem solving

Self-starter

Microsoft Office

Salesforce CRM

ERP systems knowledge

Teamwork

Technical communication

Education

Bachelor's degree in engineering or related field

Tools

Salesforce

ERP systems

Job description

Montana Instruments Corporation is seeking a Field Service Engineer to support post-sale customers. You will troubleshoot, install, train, and maintain systems remotely and on-site worldwide.

This full-time position requires 3–5 years in customer service, a Bachelor's degree in engineering or related field, and Salesforce or equivalent CRM experience. Expect 50–75% travel and a remote work setup within the Netherlands region, with opportunities to work with international teams.