Remote Cruise Concierge: Craft Dream Voyages

Unique Escapes; New York (NY); Remote; USD 28,000 - 50,000; Full time

Benefits offered by this job

Fully remote work

Job summary

Unique Escapes is seeking a motivated Cruise Travel Specialist to craft personalized cruise experiences for clients. You will connect with travelers, understand preferences, and match ships, itineraries, and cabins with a consultative sales approach.

This fully remote role offers part-time or full-time options, onboarding, and ongoing training. Build lasting client relationships, share destination insights, and guide customers from inquiry to embarkation with energy and care.

Qualifications

• Interest in cruises, ocean travel, or helping people explore the world by sea.
• Excellent written and verbal communication, with the confidence to guide clients toward a decision.
• Strong organization and comfort managing multiple quotes, reservations, follow-ups, and client details.

Responsibilities

• Connect with clients to understand preferred destinations, travel style, budget, dates, group size, and cruise must-haves.
• Recommend the right cruise line, ship, itinerary, stateroom, dining package, shore excursions, and add-ons based on needs.
• Turn inquiries into confirmed cruise vacations through email, chat, and phone with energy and a client-first approach.
• Explain cruise options clearly, including cabin categories, deposits, payment plans, travel protection, onboard packages, and port requirements.
• Handle booking details, special requests, changes, payments, upgrades, and pre-cruise questions with professionalism and care.
• Resolve concerns quickly and confidently, helping clients feel supported from quote through embarkation and return home.
• Share cruise insights—best sailings for families, romantic itineraries, ports, promotions.
• Build post-booking relationships that encourage repeat sailings, referrals, reviews, and long-term client loyalty.

Job description

Unique Escapes is seeking a motivated Cruise Travel Specialist to craft personalized cruise experiences for clients. You will connect with travelers, understand preferences, and match ships, itineraries, and cabins with a consultative sales approach.

This fully remote role offers part-time or full-time options, onboarding, and ongoing training. Build lasting client relationships, share destination insights, and guide customers from inquiry to embarkation with energy and care.