Remote Cross Connect Specialist – Data Center Connectivity

Switch; Las Vegas (NV); Hybrid; USD 70,000 - 105,000; Full time

Benefits offered by this job

Remote opportunities

Flexible scheduling

Generous benefits

Job summary

Switch is seeking a Cross Connect Specialist to manage customer circuit orders from submission through completion across Switch data center locations and external carrier networks. You will review orders, gather missing information, coordinate installations, and maintain accurate circuit records.

The role requires telecom knowledge, order management precision, and proactive communication with customers, carriers, and internal teams.

Qualifications

• Three or more years of customer-facing experience in telecommunications, network services, carrier operations, order management, or a related field.
• Working knowledge of telecommunications products and network infrastructure, including Ethernet, wavelengths, dark fiber, IP services, cross connects, carrier interconnections.
• Experience processing or coordinating circuit installations, disconnects, moves, adds, or changes.
• Experience working with telecommunications carriers, customers, and internal delivery teams.
• Ability to manage multiple orders while maintaining accuracy and meeting deadlines.
• Strong written and verbal communication skills.
• Strong organizational, prioritization, and problem-solving skills.
• Proficiency with Microsoft Office applications.
• Working experience with Salesforce or a comparable CRM or order management platform.
• Bachelor’s degree or an equivalent combination of education and relevant experience.

Responsibilities

• Manage customer circuit orders from submission through installation, activation, or disconnection.
• Review orders for complete and accurate service, location, technical, billing, and contact information.
• Work directly with customers to obtain missing information required to process orders.
• Coordinate new installations, disconnects, moves, adds, and service changes with carrier partners and internal teams.
• Submit and monitor orders through completion, including requests that require expedited handling.
• Maintain accurate customer circuit records, order details, milestones, and status updates in Salesforce.
• Communicate critical dates, dependencies, risks, and deliverables to customers and internal Switch stakeholders.
• Build productive working relationships with telecommunications carriers and service providers.
• Coordinate across Project Management, Sales, Engineering, and Operations teams to support timely service delivery.
• Verify that completed work aligns with customer requirements and agreed delivery expectations.
• Develop and maintain working knowledge of Switch products, services, and connectivity offerings.
• Identify order issues early, elevate risks appropriately, and help drive resolution.
• Support mission-critical customer requests with urgency, accuracy, and accountability.

Job description

Switch is seeking a Cross Connect Specialist to manage customer circuit orders from submission through completion across Switch data center locations and external carrier networks. You will review orders, gather missing information, coordinate installations, and maintain accurate circuit records.

The role requires telecom knowledge, order management precision, and proactive communication with customers, carriers, and internal teams.