CRM Transformation Lead — Value Realization Remote

Ingersoll-Rand; Northern (KY); Hybrid; USD 80,000 - 120,000; Full time

Job summary

Ingersoll Rand seeks a CRM Business Initiative Lead to own and evolve CRM-enabled capabilities across Sales, Service, Customer Experience and Commercial Excellence. This role will define future-state capabilities, prioritize initiatives, and drive adoption to deliver measurable value.

Responsibilities include partnering with stakeholders, ensuring data quality, and preparing CRM processes for AI-enabled workflows while aligning with overall business strategy.

Qualifications

• Bachelor’s degree or equivalent in Business, Engineering, Information Systems, Analytics, or related field.
• 5+ years of experience in CRM, Commercial Excellence, Sales Operations, Product Management, Consulting, or similar roles.

Responsibilities

• Own and evolve CRM-enabled business capabilities across Sales, Service, and Commercial Excellence.
• Act as the primary business owner and subject matter expert.
• Define future-state capabilities aligned with business strategy and customer needs.
• Continuously assess performance, adoption, and data quality.
• Drive standardization, scalability, and continuous improvement.
• Ensure readiness for AI-enabled and automated workflows.

Skills

CRM

Commercial Excellence

Sales Operations

Product Management

Consulting

Education

Bachelors degree in Business/Engineering/IS/Analytics

Job description

Ingersoll Rand seeks a CRM Business Initiative Lead to own and evolve CRM-enabled capabilities across Sales, Service, Customer Experience and Commercial Excellence. This role will define future-state capabilities, prioritize initiatives, and drive adoption to deliver measurable value.

Responsibilities include partnering with stakeholders, ensuring data quality, and preparing CRM processes for AI-enabled workflows while aligning with overall business strategy.