Business System Analyst

Entegee; Marlborough (MA); On-site; USD 85,000 - 125,000; Full time

Job summary

Entegee is seeking a Business Analyst to support Microsoft Dynamics 365 CRM enhancements, integrations, and global business processes within a manufacturing environment. The role focuses on requirements gathering, functional specs, UAT leadership, and cross-functional collaboration with ERP and MES teams to drive successful CRM initiatives.

You will work closely with stakeholders across global operations, ensure data migration and user training are executed, and contribute to process

Qualifications

• Experience as a Business Analyst in a CRM or ERP environment.
• Hands-on Microsoft Dynamics 365 CRM experience is required.
• Experience with CPQ processes or CPQ tools.
• Global business and manufacturing industry experience.
• Strong ability to gather requirements and manage stakeholders.

Responsibilities

• Gathers requirements and develops functional specifications and process flows.
• Supports D365 Sales/Service including work orders, scheduling, quoting, pricing, and automation.
• Supports CRM integrations with ERP and MES systems.
• Leads UAT, defect tracking, and deployment activities.
• Supports data migration, documentation, and user training.

Skills

Business Analysis

Requirements gathering

Stakeholder management

Tools

Microsoft Dynamics 365 CRM

Job description

Overview

Seeking a Business Analyst to support Microsoft Dynamics 365 CRM enhancements, integrations, and global business processes within a manufacturing environment.

Responsibilities

• Gather requirements and develop functional specifications and process flows.
• Support D365 Sales/Service, including work orders, scheduling, quoting, pricing, and automated processing.
• Support CRM integrations with ERP and MES systems.
• Lead UAT, defect tracking, and deployment activities.
• Support data migration, documentation, and user training.

Requirements

• Business Analyst experience.
• Hands-on Microsoft Dynamics 365 CRM experience (MUST HAVE).
• CPQ process or tool experience.
• Global business and manufacturing industry experience.
• Strong requirements gathering and stakeholder management skills.