Remote Crisis Intervention Specialist (Behavioral Health)

Community Network for Behavioral Healthcare; Kansas City (MO); On-site; USD 25,000 - 36,000; Full time

Job summary

The Community Network for Behavioral Healthcare is seeking a Crisis Call Center Specialist for a full-time Sunday-Thursday 6:30am-3:00pm shift. You will be the first point of contact for individuals in crisis, providing evidence-based assessment, intervention and referral within a clinical framework.

Responsibilities include answering 988, BHAL, EPICC lines; conducting risk assessments; crisis intervention and safety planning; coordinating referrals; and documenting all contacts per HIPAA.

Qualifications

• Bachelor's degree in psychology, social work, counseling, or related field.
• Licensed or license-eligible clinicians strongly preferred.
• Minimum of three years' crisis intervention or behavioral health experience.
• Ability to work evenings and weekends as required.
• Strong written and verbal communication with documentation skills.

Responsibilities

• Answer incoming 988, BHAL, EPICC, and other designated lines.
• Conduct thorough risk assessments for suicide, self-harm, substance use, and other crises.
• Provide crisis intervention, stabilization, and safety planning using best-practice models.
• Determine level of care and coordinate warm handoffs or referrals with partners.
• Engage in follow-up and care coordination per program protocols.
• Accurately document all contacts in compliance with HIPAA and requirements.
• Maintain confidentiality and Lifeline standards.
• Participate in case supervision and ongoing professional development.

Skills

Crisis intervention

Risk assessment

Motivational interviewing

De-escalation

Documentation / EHR

Education

Bachelor's degree in psychology, social work, counseling, or related field

Tools

EHR software

HIPAA compliant systems

Job description

The Community Network for Behavioral Healthcare is seeking a Crisis Call Center Specialist for a full-time Sunday-Thursday 6:30am-3:00pm shift. You will be the first point of contact for individuals in crisis, providing evidence-based assessment, intervention and referral within a clinical framework.

Responsibilities include answering 988, BHAL, EPICC lines; conducting risk assessments; crisis intervention and safety planning; coordinating referrals; and documenting all contacts per HIPAA.