Remote Crisis Care Peer Support Lead

CarePoint Response, Inc.; Maryland; Remote; USD 63,000 - 77,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

403(b) Retirement Plan

Generous PTO – Vacation, Sick,Personal

Tuition Reimbursement & Professional

Job summary

CarePoint Response, Inc. in Remote, United States, seeks a Peer Support Supervisor to lead peer staff across call center, mobile crisis, and residential programs. This role provides supervision, mentorship, and guidance in challenging situations to promote recovery-focused care.

The ideal candidate has 2+ years in peer recovery, a Peer Support Supervisor Certification, and strong communication and de-escalation skills. This is a full-time, remote position with a competitive salary and benefits.

Qualifications

• High school diploma or equivalent (Associate’s or bachelor’s in psychology, social work, counseling, or related field preferred)
• Peer Support Supervisor Certification is required
• Strong typing, written communication, and crisis de-escalation skills; minimum of two years in peer recovery

Responsibilities

• Provide supervision, coaching, and mentorship to peer staff across call center, mobile crisis, and residential programs
• Develop and implement performance improvement plans; document supervision activities
• Offer real-time consultation during high-risk or complex situations and assist with safety planning
• Foster relationships with community resources and coordinate onboarding/training for new hires
• Participate in on-call or after-hours support as needed

Skills

Crisis de-escalation

Written communication

Typing

Education

Associate’s or bachelor’s in psychology, social work, counseling, or related field preferred

Job description

CarePoint Response, Inc. in Remote, United States, seeks a Peer Support Supervisor to lead peer staff across call center, mobile crisis, and residential programs. This role provides supervision, mentorship, and guidance in challenging situations to promote recovery-focused care.

The ideal candidate has 2+ years in peer recovery, a Peer Support Supervisor Certification, and strong communication and de-escalation skills. This is a full-time, remote position with a competitive salary and benefits.