Remote Credit Representative | Collections & Customer Care

Professional Credit Service; United States; Remote; USD 21,000 - 23,000; Full time

Benefits offered by this job

Health insurance

Dental & Vision insurance

401k/ROTH with matching

Paid time off

Job summary

Professional Credit Service is hiring for a Credit Representative to work remotely from the Houston, Texas area. The role involves contacting consumers via phone, chat, email and text to negotiate payments, set up plans, and guide them toward debt resolution.

Requires 1.5+ years in collections, private home workspace, reliable internet, and company tools provided. You’ll join a team focused on compassionate service, with KPI-driven performance, paid training, and benefits.

Qualifications

• Minimum 1.5 years of 1st or third‑party collection experience.
• Strong attention to detail and empathy in customer interactions.
• Excellent written and verbal communication skills.

Responsibilities

• Use phone, live chat, email and text to communicate with consumers.
• Handle inbound and outbound calls with professionalism.
• Negotiate and set up payments; negotiate payment agreements.
• Navigate CRM software and maintain accurate records.
• Learn negotiation and sales techniques applicable to collections.
• Help consumers get out of debt while upholding compliance.

Job description

Professional Credit Service is hiring for a Credit Representative to work remotely from the Houston, Texas area. The role involves contacting consumers via phone, chat, email and text to negotiate payments, set up plans, and guide them toward debt resolution.

Requires 1.5+ years in collections, private home workspace, reliable internet, and company tools provided. You’ll join a team focused on compassionate service, with KPI-driven performance, paid training, and benefits.