Remote Creative Operations Leader: Scale Delivery

Lumen; Columbia (SC); On-site; USD 106,000 - 141,000; Full time

Job summary

Lumen is seeking a Senior Manager of Creative Operations in South Carolina to lead intake, prioritization, capacity planning, and governance. You will own the operating model from intake through delivery, ensuring alignment with business priorities and scalable practices.

Partner with creative leadership to optimize staffing, track KPIs, drive reporting, and reduce bottlenecks while improving speed, quality, and impact across campaigns and initiatives.

Qualifications

• 7+ years in creative or marketing operations or related leadership roles.
• Experience building and scaling processes in creative, marketing, brand, or content teams.
• Strong knowledge of creative workflows, intake, resource and portfolio planning, and governance.

Responsibilities

• Own enterprise creative intake, prioritization, and readiness standards to ensure context and clarity.
• Define pathways for planned, reactive, and executive work; improve submission quality before scoping.

Skills

Creative operations

Resource planning

Portfolio planning

Staffing forecasting

Analytics

Job description

Lumen is seeking a Senior Manager of Creative Operations in South Carolina to lead intake, prioritization, capacity planning, and governance. You will own the operating model from intake through delivery, ensuring alignment with business priorities and scalable practices.

Partner with creative leadership to optimize staffing, track KPIs, drive reporting, and reduce bottlenecks while improving speed, quality, and impact across campaigns and initiatives.