Strategic Creative Ops Lead - Remote

Lumen; Jefferson City (MO); On-site; USD 106,000 - 141,000; Full time

Benefits offered by this job

Health benefits

Life insurance

Wellbeing programs

Job summary

Lumen is seeking a senior operations leader to own intake, planning, governance, and reporting for its creative organization. You will partner with leadership to align resources with priorities, improve how work flows, and build scalable practices that increase speed, visibility, and accountability.

You will drive capacity forecasting, staffing decisions, and portfolio visibility across campaigns and agencies while guiding decisions on start, pause, outsource, or decline of work.

Qualifications

• 7+ years in creative or marketing operations, PMO, resource management, agency operations, or related leadership.
• Experience building and scaling processes in creative, marketing, brand, or content teams.
• Strong knowledge of creative workflows, intake, resource and portfolio planning, and delivery governance.
• Experience with dashboards, KPIs, reporting, capacity models, and workflow tools.
• Analytical, systems-thinking, problem-solving, communication and facilitation skills.
• Ability to influence cross-functional teams in ambiguous, fast-changing environments.
• Experience advising senior leaders on prioritization, resourcing, and operating-model decisions.

Responsibilities

• Own enterprise creative intake and set briefing, categorization, prioritization, and readiness standards.
• Define pathways for planned, reactive, executive, innovation, and special-initiative work; improve submission quality.
• Maintain visibility into capacity, workload, utilization, project mix, and constraints; forecast needs.
• Identify staffing gaps, bottlenecks, and over-allocation risks; inform staffing decisions.
• Evaluate demand with leadership based on value, effort, priorities, and capacity.
• Facilitate tradeoffs across campaigns and initiatives; guide decisions to start, pause, or outsource work.
• Own operating model from intake to delivery, defining stages, roles, and governance.
• Drive use of work-management tools, dashboards, and processes; reduce friction across teams.
• Build dashboards and reporting on demand; give leaders visibility into capacity and health.
• Track trends and define KPIs linking operations to business impact.
• Design and improve workflows, SOPs, governance, briefs, review practices, and cadences.
• Lead improvements that increase velocity and stakeholder experience; drive adoption.
• Configure tools to support the operating model and look for automation opportunities.
• Partner with tech and operations to improve data quality and system effectiveness.

Skills

Creative operations

PMO

Resource management

Agency operations

Operational leadership

Cross-functional collaboration

Forecasting and capacity planning

Workflow governance

Tools

Dashboards

KPIs

Reporting tools

Job description

Lumen is seeking a senior operations leader to own intake, planning, governance, and reporting for its creative organization. You will partner with leadership to align resources with priorities, improve how work flows, and build scalable practices that increase speed, visibility, and accountability.

You will drive capacity forecasting, staffing decisions, and portfolio visibility across campaigns and agencies while guiding decisions on start, pause, outsource, or decline of work.