Remote Court Support Specialist – Data & Docs

Socket.dev; North Carolina; On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Health insurance and dental

Vision insurance

401(k) with company matching

Paid time off

7 paid holidays

4 floating holidays

Life Insurance and AD&D

Long Term Disability

Health Care Reimbursement FSA

Dependent Care FSA

Employee Assistance Program

Pet Insurance

Job summary

ABC Legal Services, a national leader in service of process, seeks a Court Support specialist. This remote role is based in North Carolina and involves daily contact with courts, attorneys, and clients via phone, email, and live chat to bring documents back into our system.

You will use Skye, perform data entry, and collaborate with teammates to improve processes. A high school diploma and strong English, plus software skills, are required.

Qualifications

• High school diploma / GED required.
• Legal experience preferred.
• 1+ years of customer support / call-center / retail experience in a customer-facing, service oriented position.
• Strong communication skills, both written and verbal.
• Comfortable working and communicating effectively in a remote environment - using programs such as Teams/ Zoom to make outbound calls, Teams for chats, Outlook for emails.
• Comfortable using Microsoft Office suite programs such as Microsoft Outlook, Teams, Excel and Word + other programs such as online Faxes.
• Document manipulation experience (PDFs).
• Ability to perform repetitive data-entry tasks with accuracy.
• Ability to read, write and speak English
• Quick learner and willing to learn and grow.

Responsibilities

• Reach out to courts on individual orders and general court status updates, including answering questions and resolving issues related to existing orders.
• Communicate accurately and professionally through remote voice calls and emails with a positive service attitude while interacting with court personnel, attorneys, and other clients.
• Work in Skye (in-house application) to process documents, add informative updates / notes and other data entry tasks with a high degree of accuracy.
• Manage consistent in/outgoing phone calls to assist Courts and customers with questions, as well as managing calls from courts & customers.
• Relay relevant, updated information from Courts to our process servers and customers as appropriate.
• Collaborate with team members to find root causes and process inefficiencies that happen as a document makes its way to and from court.
• Navigate & understand court dockets to understand how they communicate case documents and statuses, as well as downloading documents directly + importing into internal application as needed.
• Perform other job-related duties as assigned.

Skills

Customer service

Communication

Remote work

Microsoft Office

Data entry

English proficiency

Education

High school diploma / GED

Tools

Microsoft Teams

Zoom

Outlook

PDF manipulation tools

Job description

ABC Legal Services, a national leader in service of process, seeks a Court Support specialist. This remote role is based in North Carolina and involves daily contact with courts, attorneys, and clients via phone, email, and live chat to bring documents back into our system.

You will use Skye, perform data entry, and collaborate with teammates to improve processes. A high school diploma and strong English, plus software skills, are required.