Remote Court Support Specialist

Socket.dev; Arkansas; On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Health Insurance

401(k) Matching

Paid Time Off

Company Holidays

Floating Holidays

Life Insurance

Long Term Disability

Health Care Reimbursement FSA

Dependent Care FSA

EAP

Pet Insurance

Job summary

ABC Legal Services is seeking a Court Support specialist to connect with courts nationwide and ensure timely filing data enters our system. This remote position is located in Arkansas and requires daily communication with court personnel via phone, email, and live chat.

You will use Skye to process documents, perform data entry with accuracy, and collaborate with teammates to resolve issues and improve processes while supporting clients and attorneys.

Qualifications

• High school diploma / GED required.
• Legal experience preferred.
• 1+ years of customer support / call-center / retail experience in a customer-facing, service oriented position.
• Strong communication skills, both written and verbal.
• Remote environment with outbound calls, Teams for chats, Outlook for emails.
• Microsoft Office suite: Outlook, Teams, Excel and Word; online Faxes.
• Document manipulation experience (PDFs).
• Ability to perform repetitive data-entry tasks with accuracy.
• Ability to read, write and speak English.
• Quick learner and willing to learn and grow.

Responsibilities

• Reach out to courts on orders and general status updates, including answering questions and resolving issues.
• Communicate accurately and professionally through remote voice calls and emails with courts, attorneys, and clients.
• Work in Skye (in-house application) to process documents, add updates/notes and data entry tasks with accuracy.
• Manage consistent in/outgoing phone calls to assist Courts and customers.
• Relay updated information from Courts to our process servers and customers as appropriate.
• Collaborate with team members to find root causes and process inefficiencies.
• Navigate court dockets to understand communication of case documents and statuses.
• Perform other job-related duties as assigned.

Skills

Communication

Customer support

Remote work

English proficiency

Education

High school diploma or GED

Tools

Microsoft Office

Outlook

Teams

Zoom

Excel

Word

Job description

ABC Legal Services is seeking a Court Support specialist to connect with courts nationwide and ensure timely filing data enters our system. This remote position is located in Arkansas and requires daily communication with court personnel via phone, email, and live chat.

You will use Skye to process documents, perform data entry with accuracy, and collaborate with teammates to resolve issues and improve processes while supporting clients and attorneys.