Remote Course Registration Support Specialist

Hrstalentsolutions; Colorado Springs (CO); Remote; USD 33,000 - 47,000; Full time

Benefits offered by this job

Remote work

Job summary

Unknown is seeking a Course Registration Support Representative for a full-time remote role at a pay rate of $29 per hour. You will verify enrollment stages, explain steps to learners, and route questions to the appropriate team while maintaining accurate records of all inquiries.

The role covers handling changes in course selections, answering dates and joining instructions, and ensuring proper documentation. A calm, precise approach is essential for supporting first-time online learners.

Qualifications

• Reading and interpreting course registration questions clearly.
• Maintaining accurate records of learner inquiries and actions.
• Explaining published steps and routing questions to the right team.
• Keeping a concise case history of checks, explanations, and follow-ups.
• Ensuring no guarantees for seat availability without proper confirmation.

Responsibilities

• Read course registration questions and verify the learner's online stage.
• Explain the process steps and required forms to learners.
• Note failed payments or uploads for specialists.
• Route prerequisite and exception questions to the program owner.
• Share confirmed joining information when available to the learner.
• Maintain organized registration correspondence and records.

Skills

Customer service

Attention to detail

Organizational skills

Patience

Communication

Job description

Unknown is seeking a Course Registration Support Representative for a full-time remote role at a pay rate of $29 per hour. You will verify enrollment stages, explain steps to learners, and route questions to the appropriate team while maintaining accurate records of all inquiries.

The role covers handling changes in course selections, answering dates and joining instructions, and ensuring proper documentation. A calm, precise approach is essential for supporting first-time online learners.