Council Services Customer Advisor

North Herts Council

United States

Remote

USD 34,000 - 50,000

Full time

2 days ago

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Job summary

North Herts Council is seeking a customer service professional to engage with internal and external customers across multiple channels. You will resolve enquiries at the point of contact regarding Council Tax, Housing, Waste and Environmental Health, while also handling administrative tasks and upholding the Council's standards.

We value a customer-focused, detail-driven approach, adaptability, resilience under pressure, and strong communication skills.

Qualifications

Customer-focused and professional
Rigorous with high attention to detail
Able to adapt speech/voice tone to situations
Calm under pressure with resilience
Able to advise/coach customers
Adaptable to change and quick to learn
Good computer skills to log details accurately in systems
Experience providing customer service across diverse customers
Able to multitask and manage time effectively
Clear written and verbal communication
Able to analyse situations and make decisions

Responsibilities

Handle customer enquiries by telephone, letter, social media, email and face to face
Log comments, compliments and complaints on systems
Resolve as many enquiries as possible at the point of enquiry
Provide information on Council services (Council Tax, Housing, Waste, Environmental Health)
Promote a professional image of the Council through appearance and conduct