Remote & Flexible Financial Assessment Specialist

Hampshire County Council; United States; Hybrid; USD 33,000 - 46,000; Full time

Benefits offered by this job

Flexible working (homeworking)

Local Government Pension Scheme

Health & wellbeing support (Health Ass

Job summary

Hampshire County Council is seeking a Financial Assessment Officer to conduct financial assessments for care costs across multiple channels. You will tailor communication to diverse clients, explain complex calculations with empathy, and support welfare-benefits claims.

The role promotes flexible working, including homeworking and council hubs, with a strong focus on wellbeing and service quality. Applicants should have first-class numeracy, detail orientation, and ability to work independently

Qualifications

• Experience handling complex financial information with accuracy and sensitivity.
• Strong numeracy and analytical skills for assessing client contributions.
• Excellent verbal and written communication, including explaining complex calculations clearly.
• Ability to work independently, manage caseloads, and use IT systems effectively.

Responsibilities

• Conduct financial assessments via telephone, online, or in-person visits.
• Explain contributions towards care costs with clarity and empathy.
• Identify and support clients with potential welfare benefits claims.
• Maintain professionalism and handle emotional responses with care.

Skills

Empathy

Numeracy

Communication skills

IT skills

Customer service

Tools

Telephone systems

Online portals

Case management software

Job description

Hampshire County Council is seeking a Financial Assessment Officer to conduct financial assessments for care costs across multiple channels. You will tailor communication to diverse clients, explain complex calculations with empathy, and support welfare-benefits claims.

The role promotes flexible working, including homeworking and council hubs, with a strong focus on wellbeing and service quality. Applicants should have first-class numeracy, detail orientation, and ability to work independently