Remote Corporate Travel Advisor IV – VIP Client Care

Next Frontier Capital; Orlando (FL); A distancia; USD 50.000 - 75.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health care coverage

On-site health and wellness centers

Retirement savings plan

Backup childcare

Tuition reimbursement

Mental health support

Financial coaching

Descripción de la vacante

FROSCH is seeking a Servicing Travel Advisor IV to deliver exceptional service to our corporate travel clients. You will coordinate travel bookings, resolve issues, and liaise with vendors to meet client expectations.

Utilize travel management tools and Sabre with a focus on VIP clients, while applying conflict management and analytical thinking to optimize logistics and improve the overall travel experience.

Formación

• Must have at least 3 years of Corporate Travel and native Sabre experience.
• Proven ability to coordinate and fulfill travel bookings in line with client preferences and firm standards.
• Demonstrated ability to utilize travel management technology tools, including travel planning software and booking systems, to optimize the travel process.
• Showcase capacities in conflict management and customer relationship management, with the ability to promptly resolve travel-related issues and maintain professional relationships with clients and vendors.
• Developing analytical thinking skills, with the ability to systematically organize, compare, and evaluate various aspects of a situation to identify key information and potential areas for improvement.
• Proficient understanding of customer experience and the ability to understand how customers interact and perceive a brand or business throughout the entire customer journey.

Responsabilidades

• Coordinate and fulfill travel bookings for clients, ensuring all details align with client preferences and company standards.
• Utilize travel management technology tools to optimize the travel process, from initial booking to final itinerary confirmation.
• Identify and promptly resolve complex travel-related issues, leveraging your skills in conflict management and customer relationship management to de-escalate.
• Analyze travel logistics and client feedback to identify areas for improvement and contribute to the development of new solutions.
• Maintain professional relationships with vendors, negotiating as necessary to ensure client expectations are met and exceeded.
• Communicate effectively and efficiently, with an expectation of being able to engage with high profile and VIP clients.

Conocimientos

Sabre experience

Travel bookings

Vendor liaison

Conflict management

Customer relationship management

Analytical thinking

Herramientas

Travel planning software

Booking systems

Descripción del empleo

FROSCH is seeking a Servicing Travel Advisor IV to deliver exceptional service to our corporate travel clients. You will coordinate travel bookings, resolve issues, and liaise with vendors to meet client expectations.

Utilize travel management tools and Sabre with a focus on VIP clients, while applying conflict management and analytical thinking to optimize logistics and improve the overall travel experience.