Remote Corporate Travel Advisor

American Express Global Business Travel; New York (NY); On-site; USD 46,000 - 86,000; Full time

Benefits offered by this job

Travel perks

Flexible benefits

Learning platform access

Inclusion Groups

Job summary

Amex GBT in the United States is seeking a Specialized Travel Consultant to provide high-touch corporate travel services from a home-based setting. You will collaborate with teams to arrange domestic and international travel, leveraging GDS systems and travel policies to deliver exceptional service.

The role emphasizes proactive client service, detailed booking accuracy, and teamwork to meet client and account goals. Training on GDS platforms is provided and flexible shifts may apply.

Qualifications

• Experience in travel, preferably business travel.
• Strong client service mindset and proactive approach.
• Native GDS expertise.
• Excellent written and verbal communication.
• Detail-oriented and able to protect traveler information.
• Ability to resolve issues quickly and work in a team.

Responsibilities

• Advise and arrange travel for corporate business customers (both individuals and groups).
• Arrange and book domestic and international business travel, in a variety of complexity, for air, road, rail, and accommodations.
• Use various Global Distribution Systems (GDSs), including Sabre, Apollo, Amadeus, and or Galileo. Training may be provided.
• Communicate effectively with customers over the telephone, messaging (chat), e-mail, and or back office systems.
• Act as a trusted advisor by using travel expertise to proactively provide advice and selling additional services to clients to meet their needs while adhering to their company’s travel policy.
• Work individually and as a team to meet business and account-specific goals, which may include customer satisfaction, call adherence and service metrics.

Skills

GDS expertise

Travel industry knowledge

Customer service

Communication skills

Attention to detail

Teamwork

Tools

Sabre

Apollo

Amadeus

Galileo

Job description

Amex GBT in the United States is seeking a Specialized Travel Consultant to provide high-touch corporate travel services from a home-based setting. You will collaborate with teams to arrange domestic and international travel, leveraging GDS systems and travel policies to deliver exceptional service.

The role emphasizes proactive client service, detailed booking accuracy, and teamwork to meet client and account goals. Training on GDS platforms is provided and flexible shifts may apply.