VIP Travel Concierge - Remote & High-Touch Specialist

American Express Global Business Travel; Northern (KY); Hybrid; USD 46,000 - 86,000; Full time

Benefits offered by this job

Travel perks

Learning opportunities

Inclusion groups

Job summary

American Express Global Business Travel (Amex GBT) is seeking a Specialized Travel Consultant to deliver high-touch travel solutions for VIP, entertainment, sports, and production clients. This remote role involves collaborating with a team to provide creative, timely, and outstanding travel service experiences from home.

The position prioritizes quality of interactions over calls, with 7+ years in customer service and 5+ years in travel counseling.

Qualifications

• 7+ years of customer service experience, including 5+ years in travel counseling.
• Background in VIP, entertainment, production, sports, or specialty travel preferred.
• Expertise in Sabre / Power Turbo GDS.
• Strong communication, attention to detail, and problem-solving skills.
• Advanced knowledge of global travel and routing.
• Ability to multitask in fast-paced, evolving environments.
• Proficiency in Microsoft Office.
• Commitment to integrity and confidentiality in handling traveler information.

Responsibilities

• Manage complex, high-touch travel for VIP, entertainment, sports, and production clients.
• Book and accurately manage air, hotel, rail, and ground travel, including multi-destination itineraries.
• Support production, publicity, and group travel (press junkets, events, non-employee travel).
• Handle specialized requests such as upgrades, charters, meet & greet, group seating, excess baggage, and production logistics.
• Provide proactive, policy-compliant travel recommendations.
• Resolve disruptions, escalations, exchanges, waitlists, and complex fare issues.
• Coordinate group and event travel, including reconfirmations and vendor liaison.
• Maintain accurate records, direct billing, and assist with T&E reconciliation.

Skills

Customer service

Travel counseling

VIP / entertainment travel

Communication

Problem solving

Attention to detail

Tools

Sabre

Power Turbo GDS

Microsoft Office

Job description

American Express Global Business Travel (Amex GBT) is seeking a Specialized Travel Consultant to deliver high-touch travel solutions for VIP, entertainment, sports, and production clients. This remote role involves collaborating with a team to provide creative, timely, and outstanding travel service experiences from home.

The position prioritizes quality of interactions over calls, with 7+ years in customer service and 5+ years in travel counseling.