Remote Cornea Reimbursement Liaison: Access & Education

Glaukos; Seattle (WA); Remote; USD 120,000 - 180,000; Full time

Job summary

Glaukos is seeking a Reimbursement Liaison (Cornea) to serve as an expert in reimbursement policies and patient/provider support, ensuring access to sight-saving technologies. You will educate HCPs on billing and coding, manage approvals, and support patient access across private and hospital-based practices.

The role requires organizational strength, teamwork, and high emotional intelligence to manage cross-functional initiatives.

Qualifications

• Bachelor's Degree in related field; MBA or MPH preferred.
• 8+ years of experience with specialty pharmaceuticals or surgical devices.
• Minimum of 3 years direct reimbursement/healthcare policy experience.
• Payer/insurance coverage experience with Medicare, Medicare Advantage, VA/Tri-Care, Commercial and Medicaid plans.
• Excellent communication skills (written, verbal, listening) and strong presentation/training abilities.
• Leadership and project management experience; travel ready (~50%).
• Experience with Patient Service Centers/Hub and reimbursement workflows.

Responsibilities

• Provides HCPs and their office staff education on benefit verifications, PA requirements, patient cost share, and drug acquisition options.
• Collaborates with Patient Support Specialist to remove barriers to access for GPS patients.
• Responds to questions on coding, payer policy, and approval protocols.
• Offers expertise on copay assistance and patient support programs.
• Educates on appeals processes for denied or partially paid claims.
• Leads Business Reviews and Claims Reviews for practices.
• Educates on specialty pharmacy, buy & bill options, and prior authorizations.
• Monitors reimbursement trends and notifies payer teams when patient access is at risk.
• Maintains up-to-date knowledge of regional and national payer landscapes and plan requirements.
• Updates customers on policy changes using approved templates.
• Identifies coverage gaps and policy entry errors impacting access.
• Manages all communications to keep customers and stakeholders informed.
• Demonstrates leadership and collaborative problem solving in account management.
• Completes required training.

Skills

Reimbursement policy

Healthcare policy

Education & training

Payer knowledge

Communication

Project management

Account management

Team collaboration

Education

Bachelor's Degree in related field

MBA or MPH preferred

Job description

Glaukos is seeking a Reimbursement Liaison (Cornea) to serve as an expert in reimbursement policies and patient/provider support, ensuring access to sight-saving technologies. You will educate HCPs on billing and coding, manage approvals, and support patient access across private and hospital-based practices.

The role requires organizational strength, teamwork, and high emotional intelligence to manage cross-functional initiatives.