Cornea Reimbursement Liaison - Seattle WA, Portland OR, Alaska

Glaukos; Seattle (WA); Remote; USD 120,000 - 180,000; Full time

Job summary

Glaukos is seeking a Reimbursement Liaison (Cornea) to serve as an expert in reimbursement policies and patient/provider support, ensuring access to sight-saving technologies. You will educate HCPs on billing and coding, manage approvals, and support patient access across private and hospital-based practices.

The role requires organizational strength, teamwork, and high emotional intelligence to manage cross-functional initiatives.

Qualifications

• Bachelor's Degree in related field; MBA or MPH preferred.
• 8+ years of experience with specialty pharmaceuticals or surgical devices.
• Minimum of 3 years direct reimbursement/healthcare policy experience.
• Payer/insurance coverage experience with Medicare, Medicare Advantage, VA/Tri-Care, Commercial and Medicaid plans.
• Excellent communication skills (written, verbal, listening) and strong presentation/training abilities.
• Leadership and project management experience; travel ready (~50%).
• Experience with Patient Service Centers/Hub and reimbursement workflows.

Responsibilities

• Provides HCPs and their office staff education on benefit verifications, PA requirements, patient cost share, and drug acquisition options.
• Collaborates with Patient Support Specialist to remove barriers to access for GPS patients.
• Responds to questions on coding, payer policy, and approval protocols.
• Offers expertise on copay assistance and patient support programs.
• Educates on appeals processes for denied or partially paid claims.
• Leads Business Reviews and Claims Reviews for practices.
• Educates on specialty pharmacy, buy & bill options, and prior authorizations.
• Monitors reimbursement trends and notifies payer teams when patient access is at risk.
• Maintains up-to-date knowledge of regional and national payer landscapes and plan requirements.
• Updates customers on policy changes using approved templates.
• Identifies coverage gaps and policy entry errors impacting access.
• Manages all communications to keep customers and stakeholders informed.
• Demonstrates leadership and collaborative problem solving in account management.
• Completes required training.

Skills

Reimbursement policy

Healthcare policy

Education & training

Payer knowledge

Communication

Project management

Account management

Team collaboration

Education

Bachelor's Degree in related field

MBA or MPH preferred

Job description

GLAUKOS - REIMBURSEMENT LIAISON (CORNEA)

"We'll Go First" (https://youtu.be/wGONQxyEpvs)

How will you make an impact?

The Reimbursement Liaison will serve as an expert in reimbursement policies, as well as patient and provider support, to ensure patients have access to Glaukos' sight saving technologies.

The Reimbursement Liaison works with physician practices (both private and hospital affiliated institutions). They interact directly with key management personnel, providers and staff members to assure patient access to care. This individual appropriately educates HCPs and their office staff on clinical documentation, securing treatment approvals, patient tracking, claim submission, reconciliation management, patient education, drug inventory, patient copay assistance and drug acquisition channels. This position helps HCPs understand barriers that may impede or delay appropriate patient access to treatment and/or prevent optimal patient outcomes. Additionally, the Reimbursement Liaison provides education on appropriate and accurate billing and coding practices for Glaukos' products in line with payer requirements to the highest levels of specificity.

This candidate must be organized and detail oriented. Demonstrated teamwork and collaboration abilities with high emotional intelligence in managing multiple business initiatives and cross-functional relationships will be a requirement.

What will you do?

Specific responsibilities include but are not limited to:

• Provides HCPs and their office staff education on how to interpret benefit verifications including PA requirements, calculation of patient cost share and drug acquisition options for specific patients enrolled in GPS.
• Collaborates with Patient Support Specialist (PSS) to identify and eliminate barriers to access for patients enrolled in GPS.
• Responds to HCP questions related to coding, payer policy, and approval protocols.
• Offers expertise on navigating copay assistance for appropriate patients enrolled in GPS.
• Provides education on navigating the appeals process as well as denied and partially paid claims.
• Takes lead in completing Business Reviews and Claims Reviews for practices.
• Provides education on specialty pharmacy and buy & bill acquisition options.
• Monitors reimbursement trends (e.g., HCPs receiving notification of policy changes, claim denials, underpayments, etc.) and engages payer team appropriately when patient access may be jeopardized.
• Maintains expertise in regional and national payer landscapes, specifically, proper clinical requirements, reimbursement policy, utilization management criteria, prior authorization processes and appeal requirements.
• Updates customers on policy changes through approved templates and plan approval.
• Identifies coverage gaps and computer errors on policy requirements or portal entry challenges that inhibit patient access to care.
• Manages all forms of communication in a timely and professional fashion to ensure customer needs are fully met and all relevant internal stakeholders are appropriately updated.
• Demonstrates positive leadership, without authority, to peers, upper management and other stakeholders by leveraging skills and expertise in account management.
• Successfully completes assigned training.

The Reimbursement Liaison consistently demonstrates uncompromised ethics and integrity while helping others understand legal and regulatory parameters related to anti-kickback statutes, fraud and abuse, off-label promotion, and OIG guidance related to patient assistance programs.

How will you get here?

• Bachelors Degree in related field. MBA or MPH preferred.
• 8 plus years of experience working with specialty pharmaceuticals or surgical devices required.
• Minimum of 3 years "direct" reimbursement/healthcare policy experience required.
• Previous sales, district management, field reimbursement, hospital or practice experience preferred.
• Eyecare experience preferred.
• Reimbursement experience with physician-administered injectables and/or medical devices, Category III CPT codes and/or miscellaneous J-codes, specialty pharmacy and buy & bill acquisition, and benefit verifications, prior authorizations, claims assistance, and appeals.
• Payer/insurance coverage experience with Medicare, Medicare Advantage, VA/Tri-Care, Commercial and Medicaid plans.
• Ability to travel adequately to cover territory, as well as overnight travel (~50%) and attendance at scheduled training and meetings.
• Proven record of accomplishment in achieving objectives and corporate goals with minimal direct supervision.
• Demonstrated creativity, situation analysis/problem solving skills and analytical skill ability.
• Excellent communication skills, including written, verbal and listening. Strong presentation and training skills.
• Demonstrated leadership and project management skills.
• Significant experience working with a Patient Service Center/Hub.
• Successful navigation of complex authorization processes for specialty medications, Orphan, or Rare disease.
• Educate Healthcare Professionals on the availability of patient support programs such as Co-Pay Assistance and Patient Assistance Programs.

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