Remote QA Engineer: Conversational AI & Voice Testing

Miratech; Myrtle Point (OR); Remote; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health insurance

Remote work

Professional development opportunities

Job summary

Miratech in the United States is seeking a Quality Assurance Engineer focused on validating next-generation conversational and voice-based customer experience solutions.

In this role, you will ensure the quality, reliability, and accuracy of intelligent virtual assistants, voice applications, and contact-center platforms by testing conversational flows, integrations, automation, and end-to-end customer journeys.

Qualifications

• 5+ years in Quality Assurance for conversational AI or customer engagement platforms.

Responsibilities

• Design, develop, and execute functional, regression, integration, and end-to-end test scenarios for conversational AI.

Skills

QA testing

Conversational AI testing

IVR testing

API testing

Automation testing

Test planning

Defect tracking

Stakeholder communication

Tools

Cyara Cruncher

Cyara Velocity

Cyara Virtual Agent

AWS Lex

Dialogflow CX/ES

API testing tools

Job description

Miratech in the United States is seeking a Quality Assurance Engineer focused on validating next-generation conversational and voice-based customer experience solutions.

In this role, you will ensure the quality, reliability, and accuracy of intelligent virtual assistants, voice applications, and contact-center platforms by testing conversational flows, integrations, automation, and end-to-end customer journeys.