Remote Contract Support Analyst — 12-Month

Creative Solutions Services, LLC; Los Angeles (CA); On-site; USD 85,962,000 - 97,424,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Paid sick leave

Job summary

Creative Solutions Services, LLC seeks a Contract Support Analyst for a 12-month contract in CA, WA, OR, or NV (Remote). You will manage vendor onboarding, coordinate with Finance/Legal/Operations, and serve as the main liaison for customers during onboarding, ensuring timely documentation and accurate records.

The role requires 1–3 years in related fields, strong communication, and proficiency with MS Office; knowledge of vendor portals and lab services is a plus.

Qualifications

• 1–3 years of experience in vendor management, contract administration, customer service, or a related field.
• Strong written and verbal communication skills.
• Highly organized with the ability to manage multiple tasks and deadlines concurrently.
• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Experience with vendor/supplier portals a plus.

Responsibilities

• Complete and process vendor re-onboarding documentation for existing customers, including W-9s, vendor registration forms, insurance certificates, and any customer-required supplier portal registrations.
• Serve as the primary point of contact for customers during the re-onboarding process, ensuring all required documentation is submitted accurately and on time.
• Proactively contact existing customers via phone and email to inform them of the company name change and provide any supporting documentation required to update their vendor records.
• Track and maintain a status log of all re-onboarding activities, documenting outstanding items and following up as needed to ensure timely completion.
• Coordinate internally with Finance, Legal, and Operations to obtain the correct documentation and approvals required by each customer.
• Respond to customer inquiries related to the name change, vendor setup, and onboarding requirements in a professional and timely manner.
• Identify and escalation any customers with complex onboarding requirements or contractual concerns to the Sr. Contracts Manager.

Skills

Vendor management

Contract administration

Customer service

Communication

Organizational skills

MS Office

Vendor portals

Life sciences familiarity

Self-starter

Outbound calls

Tools

Vendor portals

Job description

Creative Solutions Services, LLC seeks a Contract Support Analyst for a 12-month contract in CA, WA, OR, or NV (Remote). You will manage vendor onboarding, coordinate with Finance/Legal/Operations, and serve as the main liaison for customers during onboarding, ensuring timely documentation and accurate records.

The role requires 1–3 years in related fields, strong communication, and proficiency with MS Office; knowledge of vendor portals and lab services is a plus.