Remote Contract Sales & Project Coordinator (Luxury)

phillipj; Las Vegas (NV); Remote; USD 40,000 - 43,000; Full time

Benefits offered by this job

Employee discount on Phillip Jeffries 

Working Advantage discounts

Health benefits

Job summary

Phillip Jeffries is seeking a Contract Sales Project Representative to provide essential support to the sales team and clients on commercial projects. This fully remote role reports to the Assistant Sales Support Manager, Contract, and focuses on enhancing the customer purchasing experience while helping meet sales targets.

The position requires building strong relationships with designers and showrooms, delivering product knowledge, and managing orders, pricing, and CRM documentation.

Qualifications

• Minimum 1 year of experience in a customer service or sales support role.
• Ability to cultivate relationships with designers, showrooms, and clients.
• Excellent written and verbal communication with a strong phone manner.

Responsibilities

• Cultivate and maintain relationships with designers, luxury showrooms, and sales teams, delivering exceptional service
• Provide expert product knowledge to assist clients confidently and accurately
• Handle inquiries, troubleshoot issues, and resolve concerns for designers, architects, and installers
• Manage orders, coordinate shipments, and track logistics to ensure timely delivery
• Process payments, create packing lists, and handle returns or replacements efficiently
• Perform meticulous data entry and ensure accurate CRM documentation
• Assist clients with web account setup, order processing, and pricing quotes
• Identify cross-selling opportunities and make proactive outbound calls for sales follow-ups
• Act as the main connection of support to Phillip Jeffries HQ for assigned territories
• Coordinate sample orders for assigned territories while reps are on the road
• Review client contracts to ensure the requested product aligns with requirements
• Foster a collaborative team environment, offering support to colleagues and departments
• Collaborate with sales reps and clients to align on project timelines, goals, and execution
• Manage the full project life cycle, ensuring deadlines for approvals, meetings, and onsite needs are met
• Serve as the liaison between departments, tracking progress, updating CRM records, and resolving potential issues proactively
• Maintain organized project documentation, ensuring all necessary details are available in CRM and Contract Folders
• Provide proactive follow-up on quotes before expiration and ensure accurate pricing coordination
• Regularly communicate with sales reps to review and update project statuses

Skills

Relationship building

Customer service

Communication

Multitasking

Proactive problem-solving

Time management

Data management

Microsoft Word

Excel

Tools

CRM systems

Microsoft Excel

Job description

Phillip Jeffries is seeking a Contract Sales Project Representative to provide essential support to the sales team and clients on commercial projects. This fully remote role reports to the Assistant Sales Support Manager, Contract, and focuses on enhancing the customer purchasing experience while helping meet sales targets.

The position requires building strong relationships with designers and showrooms, delivering product knowledge, and managing orders, pricing, and CRM documentation.