Remote Customer Experience Agent — Luxury Interiors

Phillip Jeffries; Dallas (TX); Remote; USD 30,000 - 42,000; Full time

Benefits offered by this job

Employee discount

Travel discounts

Paid time off

Job summary

Phillip Jeffries, a luxury brand, is seeking a Customer Experience Agent to provide concierge-level support from a home office on a Monday–Friday schedule (10:30am–7:30pm). You will manage quotes and orders, ensure timely deliveries, and resolve client concerns with empathy for Designers, Partners, and Distributors.

Role requires 2+ years in customer support or retail, strong communication, and fluency in English.

Qualifications

• Minimum of 2 years’ experience in customer support, sales support, and/or retail.
• Experience with Helpdesk Ticketing Platforms, Omnichannel Customer Support Platforms and CRM systems is preferred.
• Superior communication skills, including verbal, written, and interpersonal abilities, with a strong focus on problem-solving, decision-making and de-escalation.
• Must be able to read, write and speak in English.

Responsibilities

• Deliver concierge-level support across email, chat, and phone
• Process quotes and orders with efficiency and grace
• Ensure on-time, accurate deliveries by following established shipping protocols
• Resolve concerns with empathy and finesse, tailored to Designers, Partners, and Distributors
• Build lasting relationships by proactively following through
• Anticipate and resolve client issues before they escalated
• Apply your knowledge of internal systems to troubleshoot with sophistication
• Prioritize inquiries with elegance and urgency
• Accurately process cases, refunds, and credits with seamless cross-departmental communication
• Stay fluent in PJ product offerings and installation know-how to guide clients confidently
• Maintain impeccable documentation within CRM, ERP, and helpdesk platforms
• Record and update ticket progress with clarity and consistency
• Process customer orders with precision and speed, all within SLA timeframes

Skills

Helpdesk software

CRM systems

Omnichannel support

Communication skills

English fluency

Problem-solving

Tools

Helpdesk ticketing platforms

CRM systems

Job description

Phillip Jeffries, a luxury brand, is seeking a Customer Experience Agent to provide concierge-level support from a home office on a Monday–Friday schedule (10:30am–7:30pm). You will manage quotes and orders, ensure timely deliveries, and resolve client concerns with empathy for Designers, Partners, and Distributors.

Role requires 2+ years in customer support or retail, strong communication, and fluency in English.