Remote Contextual Commerce Strategist, Client Success

Bazaarvoice; Austin (TX); On-site; USD 65,000 - 72,000; Full time

Job summary

Bazaarvoice is seeking a passionate Client Success Manager to join our Contextual Commerce team. You will steward Enterprise client relationships, drive adoption of our AI-powered solution, and identify opportunities to expand outcomes and value.

You will partner with stakeholders, deliver monthly reviews, and translate performance data into compelling narratives that demonstrate impact. This role offers remote work aligned with our enterprise clients and opportunities to influence product

Qualifications

• 3+ years experience client facing and managing mid-market level accounts.
• Track record creating and growing trusting, lasting professional relationships with key stakeholders at large enterprise clients.
• Charismatic and exceptional communicator.

Responsibilities

• Strengthen and grow the relationship and opportunity with each account in your portfolio (typically 5-10).
• Ensure renewal and growth of each account in your portfolio.
• Serve as the dedicated point of contact for your accounts and respond to all requests quickly and professionally.
• Pitch our product roadmaps to identify opportunities where we can help your accounts achieve their business objectives.
• Stay up to date on each of your accounts' businesses and objectives so you're able to identify opportunities for Bazaarvoice to help now and in the future.
• Provide monthly and quarterly business reviews for each of your accounts, as well as brainstorming and strategy sessions.
• Craft compelling narratives out of performance data to convey our value.
• Attend and host relationship building and networking events.
• Leverage the strong, trusting relationships you've built and the fantastic results your clients see using Bazaarvoice to generate referrals for new business

Skills

Client facing

Account management

Enterprise relationships

Communication

Problem solving

Project management

Data analysis

Self-motivation

Job description

Bazaarvoice is seeking a passionate Client Success Manager to join our Contextual Commerce team. You will steward Enterprise client relationships, drive adoption of our AI-powered solution, and identify opportunities to expand outcomes and value.

You will partner with stakeholders, deliver monthly reviews, and translate performance data into compelling narratives that demonstrate impact. This role offers remote work aligned with our enterprise clients and opportunities to influence product