Client Success Associate: Drive Adoption & Growth

Bazaarvoice; Austin (TX); On-site; USD 60,000 - 70,000; Full time

Job summary

Bazaarvoice is seeking an Associate Client Success Manager to oversee a named portfolio, drive adoption of BV tools, improve client satisfaction, and mitigate risks while identifying expansion opportunities. You’ll partner with clients to optimize usage and achieve business goals like increasing brand awareness and revenue.

The role emphasizes a client-centric approach, collaboration with cross-functional teams, and a proactive mindset to ensure successful outcomes and long-term partnerships.

Qualifications

• Bachelor’s degree and 1+ year in a client-facing role (account management, client success, sales) preferred.
• Bonus points for experience in marketing SaaS.
• Fluent in English with strong communication skills (oral and written).
• Customer-centric with problem-solving mindset and ability to manage time effectively.
• Ability to meet deadlines with minimal supervision.

Responsibilities

• Advise clients on strategies to maximize value and promote feature adoption.
• Monitor client health, identify opportunities, and mitigate risk with cross-functional teams.
• Prioritize portfolio and use Salesforce, Gainsight, and Gong to manage workload.
• Collaborate with Sales, Implementation, and Technical teams for a unified approach.
• Identify and guide upsell opportunities based on client pain points.
• exemplify client-centric support and exceed expectations.

Skills

Client success

Account management

Sales

Excellent communication

Education

Bachelor’s degree

Tools

Salesforce

Gainsight

Gong

Job description

Bazaarvoice is seeking an Associate Client Success Manager to oversee a named portfolio, drive adoption of BV tools, improve client satisfaction, and mitigate risks while identifying expansion opportunities. You’ll partner with clients to optimize usage and achieve business goals like increasing brand awareness and revenue.

The role emphasizes a client-centric approach, collaboration with cross-functional teams, and a proactive mindset to ensure successful outcomes and long-term partnerships.