Remote Content Systems Engineer

Neura Market; Northern (KY); Hybrid; USD 140,000 - 269,000; Full time

Benefits offered by this job

Equity

Health, dental & vision

Retirement benefits

Paid time off

Job summary

Figma is expanding its Content Support Engineering team to own knowledge systems, strategy, and infrastructure that enable support at scale. This full-time role can be held from US hubs or remotely in the United States, with a focus on AI-driven content workflows and data-backed quality checks across the knowledge base.

You will design the internal knowledge architecture, build automated content workflows, and establish governance standards to ensure consistent, reliable information for both

Qualifications

• 5+ years building knowledge or content programs at scale in a Support environment for a technical SaaS product.
• Experience using AI as core infrastructure in content workflows and measurable impact.
• Experience with system integrations via API, webhooks, MCP, or similar methods.
• Experience building a content/knowledge management strategy including governance and information architecture.
• Strong written communication skills for clear, usable content for humans and AI.

Responsibilities

• Design, build, and iterate on AI-powered content systems and automated workflows with quality checks.
• Own the information architecture of the internal knowledge base for humans and AI consumption.
• Build a content strategy for Product Support with a North Star, health metrics, and impact reporting (CSAT and FCR).
• Establish content governance standards including style guides, templates, and documentation frameworks.
• Optimize how content tools and AI agents work together with evaluation and improvement mechanisms.

Skills

Knowledge management

AI workflows

System design

Technical SaaS

Tools

Notion

Zendesk

Decagon

APIs

Job description

Figma is expanding its Content Support Engineering team to own knowledge systems, strategy, and infrastructure that enable support at scale. This full-time role can be held from US hubs or remotely in the United States, with a focus on AI-driven content workflows and data-backed quality checks across the knowledge base.

You will design the internal knowledge architecture, build automated content workflows, and establish governance standards to ensure consistent, reliable information for both