Remote Content Quality Specialist

Welocalize, Inc; Northern (KY); Remote; USD 21,000 - 34,000; Full time

Job summary

Welocalize, Inc. is seeking a Content Operations Specialist (Hourly) to support day-to-day quality and accuracy of digital content across online platforms. You will perform curated content tasks following SOPs and client guidelines, under supervision.

The role requires native fluency in required languages, sharp attention to detail, and proficiency with MS Office and web tools. You will manage queues, document issues, and escalate high-impact items to improve accuracy and throughput.

Qualifications

• Native-level fluency in the required language(s) and strong cultural awareness for the relevant market(s).
• Strong attention to detail and ability to follow step-by-step procedures and quality standards.
• Good problem-solving skills to identify issues, gather evidence, and follow escalation paths.
• Strong time management and ability to meet productivity and quality expectations.
• Proficiency with MS Office (Outlook, Word, Excel, PowerPoint) and web browsers.],
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Responsibilities

• Perform daily content curation activities for written publications and audio content using established SOPs, checklists, and client guidelines.
• Validate content and metadata for completeness, consistency, and basic accuracy; apply straightforward corrections when explicitly covered by guidelines.
• Identify and document content issues, defects, and bugs in internal tools using required templates and ticketing standards.
• Escalate unclear, high-impact, or out-of-policy issues to the Team Lead/SME with clear context and supporting evidence.
• Manage assigned queues to meet defined throughput expectations and turnaround times/SLA requirements.
• Follow information security, confidentiality, and secure work environment requirements (where applicable).
• Maintain high attention to detail while completing repetitive or high-volume tasks.
• Participate in team meetings, calibration sessions, and required training; incorporate feedback to improve accuracy and consistency.

Skills

Bilingual

Attention to detail

Problem solving

Time management

MS Office

Tools

MS Office

Ticketing systems

Web platforms

Job description

Welocalize, Inc. is seeking a Content Operations Specialist (Hourly) to support day-to-day quality and accuracy of digital content across online platforms. You will perform curated content tasks following SOPs and client guidelines, under supervision.

The role requires native fluency in required languages, sharp attention to detail, and proficiency with MS Office and web tools. You will manage queues, document issues, and escalate high-impact items to improve accuracy and throughput.