Remote Contact Center Operations Manager

Lever, Inc.; Dallas (TX); Remote; USD 90,000 - 120,000; Full time

Benefits offered by this job

Flexible Time Off

Nine Company-Wide Holidays

Growth and well-being benefits

Job summary

Kobie, a leader in loyalty, is seeking an experienced contact center manager to oversee a Tier 1 operation. This remote-first role supports multiple clients by phone, email, and chat, translating strategic goals into tactical deliverables and guiding a supervisory team to meet service levels and customer satisfaction.

You'll need a proven track record in fast-moving environments, exceptional communication, and the ability to develop people.

Qualifications

• Experience leading a fast-paced contact center.
• Strong coaching, feedback and performance management skills.
• Ability to align operations with client SLAs and strategy.
• Willingness to travel as needed.

Responsibilities

• Provide day-to-day tactical management of a Tier 1 contact center.
• Guide supervisory team, ensuring SLAs and customer satisfaction.
• Translate strategic goals into actionable deliverables.
• Develop and maintain center activity reporting.
• Coach supervisors to build skills and succession.

Skills

MS Excel

MS Word

PowerPoint

Leadership

Coaching

Education

Two years college

Bachelor's degree preferred

Job description

Kobie, a leader in loyalty, is seeking an experienced contact center manager to oversee a Tier 1 operation. This remote-first role supports multiple clients by phone, email, and chat, translating strategic goals into tactical deliverables and guiding a supervisory team to meet service levels and customer satisfaction.

You'll need a proven track record in fast-moving environments, exceptional communication, and the ability to develop people.