Remote Contact Center Operations Lead

Talentoma; Rhode Island; On-site; USD 65,000 - 85,000; Full time

Job summary

Talentoma is seeking a Remote Contact Center Lead to oversee day-to-day contact center activities while maintaining organized customer communication workflows. This full-time, work-from-home role provides operational guidance, coordinates team efforts, and ensures adherence to established service procedures.

Ideal candidates possess strong verbal and written communication skills, excellent organization, and the ability to work independently in a remote setting.

Qualifications

• Entry-level candidates with relevant experience are welcome to apply.
• Experience with contact-center platforms is preferred.
• Strong verbal and written communication skills are required.

Responsibilities

• Support daily contact center activities and assigned workflows.
• Help coordinate routine team communication and priorities.
• Assist team members with established procedures and resources.
• Monitor assigned service activities and follow-up requirements.
• Review routine activity records for completeness.
• Support scheduling and workload coordination.
• Escalate operational issues according to established procedures.
• Assist with onboarding and process guidance for team members.
• Maintain organized documentation and activity records.
• Promote a professional and customer-focused service environment.

Skills

Verbal and written communications

Organization and coordination

Peer-level guidance

Attention to detail

Problem-solving and decision-making

Time management

Remote work independence

Comfort with contact-center platforms

Tools

Contact-center platforms

Job description

Talentoma is seeking a Remote Contact Center Lead to oversee day-to-day contact center activities while maintaining organized customer communication workflows. This full-time, work-from-home role provides operational guidance, coordinates team efforts, and ensures adherence to established service procedures.

Ideal candidates possess strong verbal and written communication skills, excellent organization, and the ability to work independently in a remote setting.